Years of Experience: 25+ years
Areas of Expertise: Workplace Performance, and Customer and Employee Relationships
Kerry Weiner Elkind is an internationally recognized expert on improving workplace performance. She is Chief Executive Officer of The Elkind Group, which she founded with a vision to help organizations achieve extraordinary results by building and maintaining strong customer and employee relationships.
Kerry has more than 25 years of experience helping organizations build and sustain world-class leadership, management, and employee performance. Kerry works with Fortune 500 and 1000 companies to align strategy and performance so that front-line sales and service employees can make a greater contribution to bottom-line results.
She has developed and implemented successful initiatives for winning and retaining customers in all types of workplace environments from major call centers to business-to-business and direct sales organizations. In addition, she has managed large-scale projects for Fortune 500 companies in a variety of industries, including: telecommunications, technology, financial services, insurance, manufacturing, computer/technology, utilities, consumer products, and health care.
Kerry conducts regular seminars and workshops on transforming managers into inspiring and effective sales leaders, transforming supervisors into performance coaches and transforming service representatives and order takers into fearless sales makers.
Kerry’s energy, enthusiasm, and passion for creating a high performing workplace make her an inspiration and a favorite to senior leaders, management teams, and front-line sales and service representatives worldwide.
Internationally, leaders hire Kerry to develop, implement, and sustain performance-driven service and sales cultures throughout their organizations. She has conducted training sessions in France, Hong Kong, China, Singapore, and Thailand, and she has trained leaders throughout the Asia Pacific region.
Kerry co-authored Free Agents: People and Organizations Creating a New Working Community (Jossey-Bass, Inc. 1997) and Service to Sales: Changing Culture and Mindset in Your Call Center (Noble Dog Press, 2007).
She also is a contributing writer to many internet and nationally syndicated publications. She has developed an international following by conducting global webinars on customer service and sales topics.