BEGIN:VCALENDAR X-WR-TIMEZONE:US/Eastern DTSTART:20201013T130000 DTEND:20201013T143000 VERSION:2.0 LOCATION:OnlinePRODID:-//Training Doyens //EN METHOD:REQUEST BEGIN:VEVENT DTSTAMP:20201013T000000 DTSTART;TZID="US/Eastern":20201013T130000 DTEND;TZID="US/Eastern":20201013T143000 SUMMARY:How to Deal with Difficult People – Techniques to Reduce Conflict and Stress DESCRIPTION: "The difficult people we encounter can be our greatest teachers." -- Eileen Anglin Difficult people are found in every walk of life. They come in many forms. Given that we can't avoid or eliminate them from our world, the next best solution is to learn how to deal with difficult people effectively. Learning how to recognize what they are doing, and why that’s creating so much difficulty for you, and those around you, is the first step. From that recognition, you can create a plan for how to shift the impact they have on you and the environment. There are a host of specific tools, techniques, tactics and strategies that will work when you want to shift the relationship and outcome. Learning to use the right tool, technique, etc. in the right situation is key to creating positive change. PRIORITY:3END:VEVENT END:VCALENDAR