BEGIN:VCALENDAR X-WR-TIMEZONE:US/Eastern DTSTART:20200612T130000 DTEND:20200612T140000 VERSION:2.0 LOCATION:OnlinePRODID:-//Training Doyens //EN METHOD:REQUEST BEGIN:VEVENT DTSTAMP:20200612T000000 DTSTART;TZID="US/Eastern":20200612T130000 DTEND;TZID="US/Eastern":20200612T140000 SUMMARY:Managing Difficult Situations with Emotional Intelligence: How to Turn Negatives into Positives DESCRIPTION: This highly regarded emotional intelligence training uncovers the often hidden motivations of why we act the way we do, and provides practical, easy to implement, strategies to turn negatives into positives and strengthen interpersonal relationships. We’ll explore the typical difficult interactions of your workplace and discuss the importance of emotional intelligence, how to deal with difficult people at work, and approaches that lead to improved outcomes. Our responses to difficult colleagues and clients must be based on professional integrity and assertive communication while still maintaining a supportive communication climate. We need to explore the underpinnings of unreasonable requests and behaviors in order to understand them and move ahead with supportive professionalism. Client (internal and external) negotiations can sometimes leave us feeling frustrated when we feel the client is being unreasonable. Our responses in these situations will have an impact on the present negotiations, engagement with the file, future business, and so on. Recognize that conflicts will happen in the workplace, our goal therefore is to be at our best when it’s most required of us. This virtual presentation borrows from the time-tested principles of a simple message: ‘Grant me the serenity to accept the things I cannot change; courage to change the things I can; and wisdom to know the difference.’ Reinhold Niebuhr PRIORITY:3END:VEVENT END:VCALENDAR