BEGIN:VCALENDAR X-WR-TIMEZONE:US/Eastern DTSTART:20200714T130000 DTEND:20200714T140000 VERSION:2.0 LOCATION:OnlinePRODID:-//Training Doyens //EN METHOD:REQUEST BEGIN:VEVENT DTSTAMP:20200714T000000 DTSTART;TZID="US/Eastern":20200714T130000 DTEND;TZID="US/Eastern":20200714T140000 SUMMARY:Strategies and Steps to Manage Difficult People: How to Take Control of the Situation DESCRIPTION: Difficult people are everywhere • Their numbers are small but their impact is large• They exhibit habitual behavior that affects most people in a negative way The important skills you need are identifying the types of difficult people and managing them effectively. PRIORITY:3END:VEVENT END:VCALENDAR