BEGIN:VCALENDAR X-WR-TIMEZONE:US/Eastern DTSTART:20200204T130000 DTEND:20200204T140000 VERSION:2.0 LOCATION:OnlinePRODID:-//Training Doyens //EN METHOD:REQUEST BEGIN:VEVENT DTSTAMP:20200204T000000 DTSTART;TZID="US/Eastern":20200204T130000 DTEND;TZID="US/Eastern":20200204T140000 SUMMARY:Strategies and Steps to Manage Difficult People: How to Take Control of the Situation DESCRIPTION: Difficult people are everywhere • Their numbers are small but their impact is large• Habitual behavior that affects most of the people with who they come in contact• Frustrate and demoralize• Loss of productivity and absenteeism• Companies lose customers or clients PRIORITY:3END:VEVENT END:VCALENDAR