BEGIN:VCALENDAR X-WR-TIMEZONE:US/Eastern DTSTART:20200421T130000 DTEND:20200421T140000 VERSION:2.0 LOCATION:OnlinePRODID:-//Training Doyens //EN METHOD:REQUEST BEGIN:VEVENT DTSTAMP:20200421T000000 DTSTART;TZID="US/Eastern":20200421T130000 DTEND;TZID="US/Eastern":20200421T140000 SUMMARY:CAPA: Corrective and Preventive Actions and Non-Conformance DESCRIPTION: If you only fix the symptoms – what you see on the surface – the problem will almost certainly happen again, which will lead you to fix it, again, and again, and again. If, instead, you look deeper to figure out why the non-conformance is occurring, you can fix the underlying systems and processes that caused it. PRIORITY:3END:VEVENT END:VCALENDAR