BEGIN:VCALENDAR X-WR-TIMEZONE:US/Eastern DTSTART:20190228T130000 DTEND:20190228T140000 VERSION:2.0 LOCATION:OnlinePRODID:-//Training Doyens //EN METHOD:REQUEST BEGIN:VEVENT DTSTAMP:20190228T000000 DTSTART;TZID="US/Eastern":20190228T130000 DTEND;TZID="US/Eastern":20190228T140000 SUMMARY:How Leaders Can Create a Culture of Everyday Civility That Means Business DESCRIPTION: According to Dr. Kusy’s 3-year study of over 400 individuals, 94% of the workforce has dealt with a toxic person over the past five years. These clever chameleons not only create personal angst and get under our skin, they also cost money. How much? Up to 6% of total compensation costs! And that’s just the beginning of these costs; 51% of victims of their venom are likely to quit; 12% do. And a whopping 87% reported that team climate and performance worsened. Dr. Kusy will explain the importance of organisational culture and demonstrate how these toxic personalities not only infiltrate your work system but, just as importantly, why you need to understand their system of operation. They get away with bad behavior. Let him show you how to stop them in their tracks and restore everyday civility to new heights. PRIORITY:3END:VEVENT END:VCALENDAR