BEGIN:VCALENDAR X-WR-TIMEZONE:US/Eastern DTSTART:20180620T130000 DTEND:20180620T140000 VERSION:2.0 LOCATION:OnlinePRODID:-//Training Doyens //EN METHOD:REQUEST BEGIN:VEVENT DTSTAMP:20180620T000000 DTSTART;TZID="US/Eastern":20180620T130000 DTEND;TZID="US/Eastern":20180620T140000 SUMMARY:Strategies and Steps to Manage Difficult People DESCRIPTION: Difficult people are everywhere • Their numbers are small but their impact is large• Habitual behavior that affects most of the people with who they come in contact • Frustrate and demoralize Loss of productivity and absenteeism• Companies lose customers or clients PRIORITY:3END:VEVENT END:VCALENDAR