BEGIN:VCALENDAR X-WR-TIMEZONE:US/Eastern DTSTART:20180508T130000 DTEND:20180508T140000 VERSION:2.0 LOCATION:OnlinePRODID:-//Training Doyens //EN METHOD:REQUEST BEGIN:VEVENT UID:20180508T000000-160006815-example.com DTSTAMP:20180508T000000 DTSTART;TZID="US/Eastern":20180508T130000 DTEND;TZID="US/Eastern":20180508T140000 SUMMARY:Stressed Out: How to Handle Conflict, Difficult People and Challenging Situations DESCRIPTION: Conflict is an inevitable part of life.  No matter how hard you try, it can seem that there will always be something that causes you or someone around you to be frustrated, angry, and impatient – or a whole host of other not-so-pleasant emotions. Conflict arises when the people we work with have different ideas, perspectives, backgrounds, values, goals or expectations. Yes, conflict can be destructive!It diverts energy from more im¬portant ac-tivities and issues; it po¬larizes people and re¬duces co¬op¬eration; and it can produce irresponsi¬ble be¬havior. And conflict can be construc-tive!It opens up and improves commu¬nication; it strength¬ens working relationships and team¬work; and it leads to better quality decisions and prob¬lem so¬lutions.  The ability to handle conflict and difficult situations is a great leadership skill. When you are confident in your people management skills, you don’t have to be afraid of disagreement. You don’t have to back away from problems. Instead you can confidently face the confrontation and bring the issue out into the open. Well-managed conflict actually stimulates ideas, sparks creativity and encourages personal improvement.  Conflict by itself is nei¬ther good nor bad. It’s the way YOU handle conflict that produces con¬structive or destructive results. PRIORITY:3END:VEVENT END:VCALENDAR