BEGIN:VCALENDAR X-WR-TIMEZONE:US/Eastern DTSTART:20180425T130000 DTEND:20180425T140000 VERSION:2.0 LOCATION:OnlinePRODID:-//Training Doyens //EN METHOD:REQUEST BEGIN:VEVENT DTSTAMP:20180425T000000 DTSTART;TZID="US/Eastern":20180425T130000 DTEND;TZID="US/Eastern":20180425T140000 SUMMARY:Strategies and Steps to Manage Difficult People DESCRIPTION: • Difficult people are everywhere.• Their numbers are small but their impact is large.• Habitual behavior that affects most of the people with whom they come in contact.• Frustrate and demoralize,loss of productivity and absenteeism.• Companies lose customers or clients. PRIORITY:3END:VEVENT END:VCALENDAR