BEGIN:VCALENDAR X-WR-TIMEZONE:US/Eastern DTSTART:20180129T130000 DTEND:20180129T140000 VERSION:2.0 LOCATION:OnlinePRODID:-//Training Doyens //EN METHOD:REQUEST BEGIN:VEVENT DTSTAMP:20180129T000000 DTSTART;TZID="US/Eastern":20180129T130000 DTEND;TZID="US/Eastern":20180129T140000 SUMMARY:Strategies and Steps to Manage Difficult People DESCRIPTION: Difficult people are everywhere  Their numbers are small but their impact is large Habitual behavior that affects most of the people with who they come in contact  Frustrate and demoralize Loss of productivity and absenteeism Companies lose customers or clients PRIORITY:3END:VEVENT END:VCALENDAR