Addressing Workplace Incivility, Conflicts and Behavioral Issues to Create a Healthy Work Environment in 2020

    /Diane  /L. Deespeaker of Training Doyensinvite
    Speaker: Diane L. Dee
    Date: Wednesday, November 4th
    Time: 01:00 PM EST | 10:00 AM PST


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    Duration: 90 Minutes
    Product Code: 51381
    Level: Beginner

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Training Doyens is recognized by SHRM to offer Professional Development Credits (PDCs) for SHRM-CP or SHRM-SCP. This program is valid for 1.5 PDC for the SHRM-CP or SHRM-SCP. For more information about certification or recertification, please visit shrmcertification.org.


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OVERVIEW

Behavioral issues in the workplace are inevitable. Whenever you have diverse groups of people working together, issues will arise. Each employee brings to the workplace a unique set of attitudes, ideals and beliefs that may differ from that of their coworkers. In addition to behavioral issues, the issue of workplace incivility and the negative impact it has on your organization’s culture is monumental. Unresolved behavioral issues often result in loss of revenue, lessening of productivity, the stifling of creativity, and the creation of barriers to cooperation and collaboration.

It is helpful to view behavioral issues as opportunities. Within every employee issue, there is the potential for tremendous teaching and learning opportunities. There is also the potential for growth and development. When you address divergent positions properly, you can stimulate innovation and learning in ways you cannot imagine.

WHY SHOULD YOU ATTEND

Problematic behavior usually develops over time.  As a Manager, the more proactive you are in dealing with these problems, the more likely it is that you will increase your chances for a positive outcome.  Issues that are avoided or ignored will only fester and grow into resentment. By attending this webinar you will learn the techniques of managing difficult employees and disruptive behaviors and how to create a healthy workplace environment.

AREAS COVERED

• The high cost of performance and productivity problems
• Defining behavioral issues, conflict and incivility in the workplace
• What creates behavioral issues?
• Positive and negative outcomes of conflict
• Workplace conflict resolution styles
• Addressing behavioral issues
• Civility vs. Incivility
• Dealing with bullying and the impact it has on your organization
• Steps to successful resolution of issues
• Working knowledge of employment law
• Conducting investigations
• Business goals of an investigation
• Appointing the right investigator
• The interview process
• Importance of solid documentation
• Role of performance management dealing with behavioral issues
• Effective methods for supplying feedback to employees
• Progressive discipline
• When to involve legal counsel
• Best practices for a healthy workplace

LEARNING OBJECTIVES

Participation in this webinar will provide participants with the necessary tools and information for effectively and confidently addressing behavioral issues in the workplace.

WHO WILL BENEFIT

• Senior Leadership
• Human Resource Directors, Managers & Representatives
• Operations Professionals
• Compliance Professionals
• Managers & Supervisors
• Project Managers
• Team Leaders
• Employees

SPEAKER

Years of Experience: 25+ years

Areas of Expertise: Human Resources

Diane L. Dee, President of Advantage HR Consulting, LLC has over 25 years of experience in the Human Resources arena.  Diane’s background includes experience in Human Resources consulting and administration in corporate, government, consulting and pro bono environments.  Diane founded Advantage HR Consulting, LLC in early 2016.   Under Diane’s leadership, Advantage HR provides comprehensive, cost-effective Human Resources solutions for small to mid-sized firms in the greater Chicagoland area.  Additionally, Diane conducts webinars on a wide-variety of HR topics for various compliance training firms across the country.  

Diane holds a Master Certificate in Human Resources from Cornell University’s School of Industrial and Labor Relations and has attained SPHR, SHRM-SCP, sHRBP and HRPM® certification.

Diane is a member of the National Association of Women Business Owners and the Society for Human Resource Management.  Additionally, Diane performs pro bono work through the Taproot Foundation assisting non-profit clients by integrating their Human Resources goals with their corporate strategies.

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