Professional Presence: The Key to Boosting Credibility, Composure and Confidence

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    Speaker: Paul Byrne

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    Duration: 60 Minutes
    Product Code: 51301
    Level: Intermediate

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Presence is personality projected. A presence that speaks well of an individual is one that projects credibility, composure, and confidence. These behaviors are not spoken but rather are displayed through the sum total of the individual. This persona is built on a healthy foundation of positive self-esteem and rational thinking. Attending meetings, delivering presentations, conversing with colleagues: all these work events provide an opportunity to promote presence. Our appearance, non-verbal communication, voice and words all combine to demonstrate our persona and as such much be constructed in a way that consistently sends the right message.

Learn why does executive presence matter and how to achieve your conversational goals with others by asking the right questions and actively listening to the answers. Instead of directing your way through interactions that may, “win the battle, but lose to war”, learn to maintain an open and positive climate of supportive communication. Lead by involving people in a way that galvanizes their support in the short and long term. Make assertive, clear communication the norm for you and your reports by modeling assertive behavior with professional integrity day to day.


To be at our best when we most need to be requires having the confidence and competence at recognizing potential problems and circumventing them before they escalate. Being assertive in clarifying expectations early in the engagement is essential.

Join us for this invigorating series to learn how to improve professional presence and empower yourself to feel and be your professional and personal best.


• Explore the role of non-verbal communication in enhancing composure and confidence
• Think rationally to protect your positive attitude
• Confidently express your ideas and feelings
• Regain composure after a stumble
• Maximizing our impressions management skills
• Self-concept and its influence on our work
• The importance of emotions in the workplace
• How to be politically savvy through assertive communication
• importance of emotions in workplace
• Dealing with difficult people and improving workplace communication skills
• Prevent communication breakdowns
• Create and maintain a communication climate of support rather than defensiveness
• Assertively handle conflict and create psychological comfort and inclusion
• Maintain control in difficult to control situations
• Manage expectations throughout the process to circumvent excessive demands
• Use professional integrity as a tool to disarm difficult interactions
• Identify and dispute the fallacies that create debilitative emotions
• Incorporate rational thinking to maintain emotional control
• Create and maintain a communication climate of support rather than defensiveness


To elevate the inner strength innate in all of us and to foster the confidence that leads to enhanced performance.

No matter the endeavor, our performance is improved when we feel comfortable and confident. The question is how to create comfort and confidence.

This webinar explores the underpinnings of keeping your composure and self-confidence high in the midst of hardship; how to identify and overcome your self-imposed barriers and limits; how to prevent communication breakdown in the workplace; workplace communication skills; managing your emotions at work and more.


Executive level, Sales, and pretty much everyone else too!


Years of Experience: 14+ years
Areas of Expertise: Communication Skills

Mr. Paul Byrne is a senior partner and trainer with Mackay Byrne Group; he is also a professor of communication skills in Ottawa, Ontario. As a professor, he’s been formally recognized for outstanding achievements in teaching and curriculum design. Corporate clients have been consistently rewarded with his ability to translate academic theory and psychological research into practical communication techniques for the workplace. His training design and delivery skills have been applauded by clients coast to coast.

His personal belief is that enhanced communication competence is a result of heightened self-awareness, an appreciation of benefits (personal and organizational), and knowledge of easy to understand communication techniques and strategies. He consistently creates an environment that is psychologically safe, highly participatory, and above all, professionally relevant.

Paul has been facilitating personal communication skills training for over fourteen years. He has,

· A Masters Degree in Adult Education
· Authored, and co-authored, numerous books and publications related to Performance
· Communication Skills in the workplace
· Designed curriculum for the Province of Ontario.
· Enhanced the communication presence and competence of thousands of individuals nationwide
· Developed and delivered Strategic Communication Skills training workshops for many Fortune 500 companies.

Paul is also an Ottawa based English Professor specialized in communication skills for the workplace.

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