Using Interpersonal Communication to Manage Team Conflict and Bias In Times of Crisis

    /Beverly  /Beuermann-King speaker of Training Doyensinvite
    Speaker: Beverly Beuermann-King

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    Duration: 60 Minutes
    Product Code: 51292
    Level: Intermediate

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Interpersonal communication skills can be challenging to develop, and they take conscious effort and ongoing practice to improve. During chaos, crisis, and turmoil our team communications skills can be tested and if not focused on, can lead to negativity, distrust, misunderstandings, conflict, and increased stress.

Strong, effective interpersonal communication skills can create a sense of stability and predictability, lower stress and anxiety, and build trust and creativity.


Many of our teams were having difficulty coping with stress long before COVID-19 came along. Now we are seeing that this stress is heightened even further, and our team communication skills may be breaking down.

It’s not about more meetings.

Communication is more than just the volume of messages that we are sending out during crisis. We know that many of our remote workers are feeling overwhelmed with the volume of emails and meetings during this pandemic, yet are feeling uninformed, left behind, or isolated.

The key is to recognize what effective communication looks like, how to improve interpersonal skill, how to deal with conflict in a team, and how to deliver and connect during times of crisis and physical distancing.


We know that:

o Everyone has a communication bias
o Every word has a different meaning to different people and these are coloured by people's values and background
o It is difficult to get total clarity

In this webinar, participants will:

• Understand more about the various barriers to good communication during crisis including:

o Physical barriers, such as not being unable to see or hear the speaker properly, or language difficulties such as being on the phone or through email
o Emotional barriers, such as not wanting to hear what is being said or engage in that discussion and how various emotions can get in the way of communicating, including anger and aggression, or stress
o Expectations and prejudices that affect what people see and hear
o Difficult Conversations, such as when you must have an unpleasant conversation with a team member

• Analyze what communication styles and persuasion strategies are your preferred techniques and evaluate what other strategies might be helpful in adding to your repertoire
• Understand how issues in communication can be based on differences in values, beliefs, and expectations
• Learn how problem-solving techniques can be employed to resolve conflicts and disagreements
• Develop an understanding for those exhibiting negative communications and behaviors during change and chaos to effectively meet their needs and move the interactions forward


Interpersonal communication skills are essential life skills. They are even more critical during chaos, crisis and turmoil.

This webinar highlights the interpersonal communication skills that are needed today during these times of uncertainty and change so that we can develop a productive, collaborative and healthy work environment.

Participants will develop the skills, tools and strategies to interact in a respectful and successful way with their teams. It will address insights into how to deal with conflict in the workplace, problem solving techniques and managing communication during times of change.


• Human Resources Professionals
• Health and Safety Reps
• Union Reps
• Supervisors, Manager, Directors (Team Leads)
• Executive Directors Not-For-Profit


Years of Experience: 25+ years

Areas of Expertise: Stress Management, Building Resiliency, Workplace Wellness

Beverly Beuermann-King specializes in working with people and organizations who want to control their reactions to stress, build resiliency against life's challenges and live healthy, successful lives using her S-O-S Principle™. Like you, stress and resiliency expert, Beverly Beuermann-King has seen the concept of wellness and resiliency change and expand.

For over 20 years, Beverly has used her S-O-S Principle™ with people and organizations who want to control their reactions to stress, build resiliency against life’s challenges, and live healthy, successful lives. Beverly appreciates that there is not ‘one way’ to deal with our business challenges or build resiliency. Beverly believes that it is about building a plan that works, and one that is unique to the person and team who builds it.

Beverly launched her company, R ‘n B Consulting, in 1995, and since then she has helped teams from a wide range of industries (including healthcare, education, government agencies, finance, and not-for-profit) to shift from stressed out to resilient, enabling them to be happier, engaged, and successful.

Beverly’s psychology, sociology, management, and adult education background combine to create her Work Smart Live Smart presentations, which are soundly based on research, and are enlightening and inspirational. Audiences discover the right strategies to improve their health, manage their challenges, and enhance their life’s satisfaction using three simple questions.

Beverly is a sought-after media spokesperson and has made over 500 television and radio appearances on shows such as City TV and CBC, and in national publications from the Toronto Star newspaper to Chatelaine magazine. Beverly is a highly respected speaker. Diverse organizations from Enbridge Gas and the Ontario Veterinarian Association, to York Regional Police, and the Elementary Teachers Federation, have partnered with Beverly when they want their teams to have a better grasp on how to combat stress and protect their mental health.  Beverly is one of less than seventy Canadians to have earned their Certified Speaking Professional designation.

Beverly’s ability to connect the theoretical to real life through her stories and humor, help her audiences to move past the challenges and into a world of possibilities.

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