Creating a Resilient Organization – Getting Ready for Post COVID-19

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    Speaker: Dwight Mihalicz

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    Duration: 60 Minutes
    Product Code: 51277
    Level: Intermediate

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Most organization are successful, even though there are irritants that hinder top performance. In normal times efforts are made to resolve these, and when they keep re-occurring, they are often tolerated.

In time of disruption, such as COVID-19, these inefficiencies in the organization are not acceptable. They detract from performance, and they contribute to slow responsiveness. The problem is that most organizations tackle these problems at the symptomatic level. They try to solve them through training and improvement in competencies.

In fact, these problems are a result of issues at the structural level of the organization. Participants will receive insights into the system issues they face and how they can be resolved to enhance accountability in the workplace and create organizational resilience to be ready for the bounce back.


Organizations face unprecedented challenges in maintaining their businesses during COVID-19. They need to figure out how to maintain operations in very different ways so they can survive until the new normal. But even the new normal is not known, nor coronavirus (COVID-19) business impact.

Organizations must focus on getting their structure right, getting the right people into role, importance of problem solving skills in the workplace and ensuring that they have systems for delegating work and breaking down silos. Problems in these areas result in root cause issues that hinder organizational resilience.

It is important to act now, partly as a survival strategy, but even more importantly, to be ready for to bounce back when the recovery begins.


Most organizations are successful. The unsuccessful ones don’t last very long! But even successful organizations have irritants that get in the way of reaching maximum success. In normal times these are accepted. Various measures may be put in place to try to overcome them. These measures are typically at the symptomatic level, so fundamental change is not achieved.

In times of turmoil, these irritants are magnified. The turmoil requires that everyone in the organization to be fully pulling their weight and to be focused on their value-added work. The irritants suddenly become hurdles and roadblocks.

What is one of the main irritants? The Owner is not able to focus on their value-added work because they are pulled down into their team members’ work. Why? Because their team members aren’t focused on their value-added work, and someone must do it.

So how do you raise the level of work so you can be confident your team members are focused on the right work so you can focus on yours?

In the webinar you will be introduced to the fundamental concepts that every organization needs to have in place including how leaders build the resilient organizations, importance of problem solving skills in the workplace and considering the ongoing pandemic, how to lead your company through the COVID-19 crisis. Address these things now so you will be ready for the bounce back.


• Complexity of work – organization design, or the science of layers in organizations
• Human Capability – talent pools, or how to match people to roles where they have the capabilities to work at that level of complexity (and particularly the problem solving capability) and how to build resilience in a team
• The Effective Point of Accountability® - an accountability and authority model that right-sizes work and helps assure appropriate collaboration across teams


• Owners or CEOs of SMEs.
• Executives


Years of Experience: 25+ years

Areas of Expertise: Performance Management, Accountability in the Workplace, Leadership and Organizational Development

Using his experience as a manager, executive, and management consultant, Dwight helps heads of organizations and executives maintain the balancing act required to maximize their organizations’ performance. Using every-day language, he translates complex concepts into meaningful action that they can apply immediately. He has worked in a broad variety of organizations and situations around the world.

Dwight is the Founder and President of Effective Managers™, a management consulting firm based in Canada that provides services globally through a network of consulting firms. In 2013 Effective Managers™ partnered with the Telfer School of Management at the University of Ottawa to conduct groundbreaking research on understanding the dynamics of manager effectiveness in the workplace. The results of this work led to the development of virtual assessment tools to help heads of organizations identify root cause issues that impair top performance.  He has also developed The Effective Point of Accountability® framework that provides an organized set of clear, definable standards of managers’ performance. Numerous organizations currently use these tools to improve accountability. This leads to more focused work throughout the workplace.  It also helps to break down silos by providing clear accountability for the collaboration that enables work to flow smoothly across the organization.

Dwight earned an MBA from the University of Ottawa, where he also served as the Director of the Dean’s Advisory Board at the Telfer School of Management. In 2013, Dwight was inducted as an Honorary Member of Beta Gamma Sigma by the Telfer School of Management, the highest honor a business student can receive through an AACSB accredited university. Dwight is the Chair of the Board of the International Council of Management Consulting Institutes (ICMCI) and holds the CMC professional designation. In 2018 he was recognized as a Fellow CMC by his Institute, and is also a Fellow of the Business Excellence Institute.

An author of many papers and publications, Dwight has published The Effective CEO: The Balancing Act that Drives Sustainable Performance, a book that explores the key functions that CEO’s must execute to be successful.

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