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Employee conflict and workplace issues cost organizations money, morale and productivity. A rise in absenteeism and turnover is a likely sign that an organization is suffering from unresolved conflict. In this webinar, you will learn how to handle conflict with a co-worker caused by the tasks of the job and relationships with co-workers. You will learn how to evaluate the seriousness of the conflict and how to appropriately intervene. In addition, the role of emotional intelligence, confronting employees in conflict and dealing with common issues of conflict at all levels of the organization will be considered.
Learn how to resolve conflict between two employees. There are natural biological tendencies we all possess to help us do so. Conflict is a natural part of life and the work environment. Nonetheless, there are methods that can be learned to effectively handle conflict. By attending this webinar, participants will overcome the fear of handling conflict and learn techniques of conflict management to harness the power of conflicts.
• Getting t o the Root of the Problem
o Task disputes
o Relationship disputes
• Types of Conflict
o Sexual, racial and ethnic harassment
o Workplace bullying
o Personality clashes
o Power struggles
o Other forms of harassment
• Casual Workplace Irritations
o Blips vs. clashes
o Using natural biological tendencies t o resolve conflict
o Using time t o work it out
o Eliminating power plays
o Managerial intervention
• Evaluating Conflict
o Cost of conflict
• The Role of Emotional Intelligence
o Recognizing one's own feelings
o Recognizing others' feelings
• Confronting Employees
o Accountability conversations
o Active listening
o Giving voice t o those in conflict
o Brainstorming solutions
o Reality checks
• Team Building Exercises
o Appealing t o the greater good
o Showing interdependence
o Empowering teams
• Different Levels of Organizational Conflict
o Interpersonal conflict
o Intradepartmental conflict
o Interdepartmental conflict
• Common Issues in Organizational Conflict
o Employee needs
o Decision making techniques
• Sil o Effect
Clashing co-workers can reduce morale and productivity of an organization or team. In addition, employee conflict often results in turnover and a waste of a manager’s time. While conflict is not necessarily bad, it still must be handled in a way that contributes to organizational performance. This webinar helps you learn how to handle conflict with a coworker to produce positive outcomes.
• Team Leaders
• Business Owners and Managers
• Presidents and Vice Presidents of organizations
• Human Resource managers and others with management responsibilities and administrative assistants.
Years of Experience: 17+ Years
Areas of Expertise: Conflict Management (Mediation, Arbitration and Facilitation), Conflict Coaching and Communication Training
Dr. Bob Churilla has been a mediator for over 17 years. Bob has mediated employment, family, insurance and personal injury claims. During this time, he has mediated cases for the Equal Employment Opportunity Commission (EEOC), Transportation Security Administration (TSA) as well as for numerous government agencies including the United States Postal Service, Veterans Administration, Federal Aviation Administration (FAA), Department of Labor and other departments.
Bob is also a certified trainer for the Mediation Training Institute International and presents seminars on managing workplace conflict. His training background also includes offerings in negotiation and conflict resolution.
Bob has taught at a number of local colleges in Cleveland, Ohio. Bob's practice includes mediation, arbitration, facilitation, conflict coaching, systems design and organizational consulting in the area of conflict systems design and communication training. Bob also is a minister in the Unity Church in Cleveland Ohio, and has experience in congregational dispute resolution.View all trainings by this speaker