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In order to get things done the modern day manager must know how to negotiate successfully. During the webinar participants will learn about successful negotiation essential - strategies and skills. Managers will learn how to identify their conflict styles and those of others. The two main types of negotiation skills will be explored: distributive and integrative negotiation. Interests, positions in negotiation and benefits of negotiation skills will be examined. A number of negotiation skills for project managers will be explored. These include learning to frame and reframe, dealing with impasse, handling dirty tricks and knowing when to walk away from a negotiation.
This webinar will provide training on negotiation basics for managers. This will enable managers and employees to effectively negotiate their interests in the workplace. Participants will learn why is negotiation important in conflict resolution and the two main negotiation techniques that are used. In mastering the principles of negotiation, those attending will become more comfortable in working with customers, employees and managers. Those attending will also learn how to recognize the negotiation tactics of others and how to respond to those tactics.
• Learning how to plan for important negotiations
• Developing the ability to assess conflict styles and its impact on negotiating
• Learn the basics of distributive and integrative bargaining
• Knowing the difference between interests and positions
• Learning how to frame and reframe during a negotiation
• Dealing with negotiation impasse
• Handling negotiation “dirty tricks”
• Learn when to walk away from a negotiation
Negotiation is a part of everyday life. This is especially true in the workplace where the days of the authoritarian manager are slowly coming to an end. More and more managers have to get buy-in from their subordinates and teams. Many teams are becoming self-managed and this requires the ability to meet the interests of those we work with. Knowing how to negotiate successfully is a core competency of the modern manager in getting things done and handling conflict.
• Sales Managers
• Marketing Executives
• Project Managers
• Team Leaders
• Labor Relations Managers
• Human Resource Managers
Years of Experience: 17+ Years
Areas of Expertise: Conflict Management (Mediation, Arbitration and Facilitation), Conflict Coaching and Communication Training
Dr. Bob Churilla has been a mediator for over 17 years. Bob has mediated employment, family, insurance and personal injury claims. During this time, he has mediated cases for the Equal Employment Opportunity Commission (EEOC), Transportation Security Administration (TSA) as well as for numerous government agencies including the United States Postal Service, Veterans Administration, Federal Aviation Administration (FAA), Department of Labor and other departments.
Bob is also a certified trainer for the Mediation Training Institute International and presents seminars on managing workplace conflict. His training background also includes offerings in negotiation and conflict resolution.
Bob has taught at a number of local colleges in Cleveland, Ohio. Bob's practice includes mediation, arbitration, facilitation, conflict coaching, systems design and organizational consulting in the area of conflict systems design and communication training. Bob also is a minister in the Unity Church in Cleveland Ohio, and has experience in congregational dispute resolution.View all trainings by this speaker