Addressing and Handling Incivility, Conflicts and Other Behavioral Issues: Workplace Strategies to Adopt in 2020

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    Speaker: Diane L. Dee

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    Duration: 90 Minutes
    Product Code: 51232
    Level: Advanced

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Behavioral issues in the workplace are inevitable. Whenever you have diverse groups of people working together, issues will arise. That’s because each employee brings to the workplace a unique set of attitudes, ideals and beliefs that may differ from that of their co-workers. In addition to behavioral issues, the negative impact of incivility and bullying in the workplace can affect your organization’s culture in monumental ways.

Unresolved behavioral issues often result in loss of revenue, lessening of productivity, stifling of creativity, and the creation of barriers to cooperation and collaboration.


Problematic behavior usually develops over time. As a manager, the more proactive you are in dealing with these problems, the more likely it is that you will increase your chances for a positive outcome. Issues that are avoided or ignored will only fester and grow into resentment.

The important issue is not whether there will be conflict in the workplace, but how we respond to it using different conflict resolution styles. Equally important are the communication skills we use in clarifying the conflict and defining the resolution. While dealing with conflict can be difficult and uncomfortable, it is vital that issues are acknowledged, assessed, and addressed immediately.


• The high cost of performance and productivity problems
• Defining behavioral issues, conflict and incivility in the workplace
• Types of behavioral problems and what creates behavioral issues
• Positive and negative outcomes of conflict
• Conflict resolution styles
• Addressing behavioral issues
• Civility vs. incivility in the workplace
• Dealing with bullying in the workplace and the impact it has on your organization
• Steps to successful resolution of issues
• Working knowledge of employment law
• Investigating complaints
• Business goals of an investigation
• Appointing the right investigator
• The interview process
• Importance of solid documentation
• Role of performance management and evaluations in dealing with behavioral issues
• Progressive discipline
• When to involve legal counsel
• Best practices for a healthy workplace


Within every conflict in the workplace there is the potential for tremendous teaching and learning opportunities. There is potential for growth and development. When an employer addresses divergent positions properly, innovation and learning can be stimulated in ways you can’t imagine.

Participation in this webinar will provide participants with the necessary tools and information to effectively and confidently address workplace issues in their organization. By following the information outlined in this presentation, you will be successful at investigating complaints, developing conflict management strategies in the workplace and handling other behavioral issues.


• Senior Leadership
• Human Resource Directors, Managers & Representatives
• Operations Professionals
• Compliance Professionals
• Managers & Supervisors
• Project Managers
• Team Leaders
• Employees


Years of Experience: 25+ years

Areas of Expertise: Human Resources

Diane L. Dee, President of Advantage HR Consulting, LLC has over 25 years of experience in the Human Resources arena.  Diane’s background includes experience in Human Resources consulting and administration in corporate, government, consulting and pro bono environments.  Diane founded Advantage HR Consulting, LLC in early 2016.   Under Diane’s leadership, Advantage HR provides comprehensive, cost-effective Human Resources solutions for small to mid-sized firms in the greater Chicagoland area.  Additionally, Diane conducts webinars on a wide-variety of HR topics for various compliance training firms across the country.  

Diane holds a Master Certificate in Human Resources from Cornell University’s School of Industrial and Labor Relations and has attained SPHR, SHRM-SCP, sHRBP and HRPM® certification.

Diane is a member of the National Association of Women Business Owners and the Society for Human Resource Management.  Additionally, Diane performs pro bono work through the Taproot Foundation assisting non-profit clients by integrating their Human Resources goals with their corporate strategies.

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