Managing Disgruntled, Disagreeable and Dysfunctional Coworkers: Techniques and Strategies to Minimize the Negative Impacts

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    Speaker: Teri Morning
    Date: Wednesday, April 8th
    Time: 01:00 PM EDT | 10:00 AM PDT


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    Duration: 60 Minutes
    Product Code: 51174
    Level: Beginner

CEU Approved

Training Doyens is recognized by SHRM to offer Professional Development Credits (PDCs) for SHRM-CP or SHRM-SCP. This program is valid for 1 PDC for the SHRM-CP or SHRM-SCP. For more information about certification or recertification, please visit shrmcertification.org.


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OVERVIEW

We often spend more time with our coworkers than our families. But some coworkers are so outstandingly disagreeable every day and in every way that they spoil our very enjoyment of work.

So how can you set up your work life to minimize the effects these disgruntled dysfunctional persons have on your work days? We'll cover how to deal with toxic co-workers, from those who are thoroughly disagreeable to those whose conduct may be so extreme to the point of dysfunctional in that they interfere with an employee's abilities to accomplish their goals and company objectives.

WHY SHOULD YOU ATTEND

Let's face it, annoying people are everywhere and anyone can be annoying in some regard, and someday everyone will be "difficult" for some reason or another. Because even the best of workplaces have everyday annoyances and aggravations. But some coworkers can't seem to adhere to recognized principles of manners, professionalism and teamwork and would be better suited to placement in a kindergarten. Other's behavior is so over the top that a kindergarten would instantly kick them out. Attend this webinar to learn the techniques and strategies of dealing with difficult people at work and managing a dysfunctional workplace.

AREAS COVERED

• Employee management simplified - spotting the difference between merely disagreeable or difficult, thoroughly disagreeable, and dysfunctional
• The difference between passive, assertive, angry and the most dangerous of all - passive aggressive
• What to do about bullies, backstabbers, belittlers and the bitter ones
• Despots, controllers, and detrimental coworkers
• Liars, blamers, and cheats
• The cruel, the vicious and the vindictive
• How to know when things are inordinately out of hand and to ask for help for dealing with difficult people

LEARNING OBJECTIVES

This webinar covers tips for when you have to work with someone who entangles your work life with their own to the extent that 9-5, or maybe after, you're carrying their "baggage" as if it was your own. Perhaps interfering with your work life to the point of not enjoying what could otherwise be an enjoyable job. Or even having fall out into your personal life of a negative nature.

This webinar also covers dysfunctional workplace management and dealing with difficult coworkers - working with those who know their behavior is harmful or dreadful but just don't care.

WHO WILL BENEFIT

Anyone who works with people that impact their ability to perform at work to the best of their capability.

SPEAKER

Years of Experience: 20+ years

Areas of Expertise: Human Resource Development, Performance Management, and Conflict Management

Teri Morning, MBA, MS, SHRM-SCP, is President of Hindsight Human Resources, LLC. and specializes in solving company “people problems.” 

Teri also sources software solutions for compensation and performance management. 

Twenty+ years human resource and training experience in a variety of fields, including retail, distribution, architectural, engineering, consulting, manufacturing (union), public sector and both profit and non-profit companies. 

Teri has enjoyed consulting with employers on their problems and trained managers and employees for over 20 years, meeting and working with employees from all types of businesses. 

In addition to a MBA, Teri has a Master’s degree in Human Resource Development with a specialization in Conflict Management. 

Teri was certified by the State of Indiana in mediation skills, Teri is certified in Project Management and IT Management, qualified as a Myers-Briggs practitioner and holds the SHRM certification of a Senior Certified Professional.

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