Write it Right – How to Write SOPs that Employees Can Understand and Follow

    /Susanne  /Manzspeaker of Training Doyensinvite
    Speaker: Susanne Manz

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    Duration: 90 Minutes
    Product Code: 51139
    Level: Beginner

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Almost every paragraph of the Quality System Regulation for medical devices says that manufacturers shall “establish” procedures. This webinar will help you to write complete, clear, unambiguous, and flexible SOPs (standard operating procedures) that accomplish that objective. You will learn techniques for creating concise and easy to read SOPs that your employees can understand and will follow. Well-written SOPs ensure consistent process output and quality results.

Standard Operating Procedures (SOPs) are a critical ingredient in an effective and efficient Quality Management System. SOPs are typically one of the first things an investigator asks for in an inspection. Well-written SOPs send a message to the FDA and Notified Bodies that your QMS is complete, accurate, and followed. More importantly, well written SOPs ensure that your personnel can consistently and accurately follow your processes resulting in correct outcomes and quality work.


“Inadequate SOP” observations still rank among the most frequently cited 483 and Warning Letter observations.  SOPs are one of the first things an auditor/ investigator will review during an FDA audit.  Most importantly, poorly written procedures make it difficult for your employees to understand and consistently follow procedures. This can lead to disastrous consequences including quality problems and even recalls.  Poorly written SOPs can and do impact your business.


• FDA expectations for SOPs
• Lessons learned from 483s and warning letters
• Common problems and mistakes
• How to structure your QMS and SOPs
• How to write standard operating procedures and work instructions - outline and format of your SOPs
• Standard operating procedure checklist, outlines and formats
• Should, shall, may, do not, guidance
• Tips for complete and concise
• Using process maps to make procedures clear
• Using diagrams and visuals
• Mistake proofing concepts
• Maintaining and controlling SOPs
• Ensuring adequate training to your SOPs
• SOP best practices


• Overview of the regulations
• FDA expectations
• Lessons learned and common mistakes
• SOP best practices
• Preparing for an FDA audit


• Quality Systems Specialists
• Document Control Specialists
• Quality and Compliance Specialists
• Internal Auditors and Managers
• Training Specialists
• CAPA Specialists
• Quality/Compliance managers or directors for Medical Device companies
• General Managers wanting to learn how to understand Quality System requirements
• Subject Matter Experts who write procedures


Years of Experience: 30+ years

Areas of Expertise: Quality and Compliance for Medical Devices

Susanne Manz is an accomplished leader in the medical device industry with emphasis on quality, compliance, and six sigma. She has an extensive background in quality and compliance for medical devices from new product development, to operations, to post-market activities. She has a BS in Biomedical Engineering and an MBA from the University of NM. She earned her Black Belt and Master Black Belt certifications while at Johnson and Johnson.

Susanne also holds Regulatory Affairs Certification (RAC) from RAPS and Certified Quality Auditor (CQA) certification from the American Society for Quality. Susanne has now established a consulting business with a mission to provide services to help medical device companies achieve world-class quality and compliance.

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