Making Email Communications Effective: Skills, Etiquette and Rules of Thumb

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    Speaker: Audrey Halpern

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    Duration: 60 Minutes
    Product Code: 51086
    Level: Intermediate

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The way you write and respond to emails reveals much about your credibility and professionalism. It can make a difference between someone understanding your point of view, and agreeing with you, or not. It can also make the difference between someone interpreting your message the way you intended, and completely misunderstanding you. Enhancing your credibility through written email communication requires developing a reader-centered style that compels the reader to take action.


Communicating through email is fast and convenient and there are rules and etiquette that should be followed otherwise it may give a bad impression about the sender to the recipient. Writing effective business emails can help you build healthy business relations, eliminate email overload and boost your email productivity.

Bad email writing reflects immediately on your abilities and will make you look worse than you really are. Sometimes people say things in email that would be better left unsaid. Following the email writing rules covered in this webinar will give you a definite career advantage.


• Communicating effectively through email, in a clear and concise fashion
• Utilize proven techniques to structure your thoughts
• Deal more effectively with email subject lines
• Learn efficient proofreading techniques
• Gain confidence in your email writing style
• Learn about the perils and legalities of email
• Email “rules of thumb”
• Perfect your grammar
• Format your messages for professionalism
• Cyber manners
• Netiquette
• Email-Addressing Your Message
• When to use CC/BCC/Forward/Reply to all/Urgent


After attending this presentation on email writing skills, you will have learned: how to manage emails, effective email writing skills, and the principles or 'rules of thumb' to ensure professional, clear & effective emails.


This course is targeted at employees, supervisors, middle managers and senior managers seeking to take their communication skills, to the next level.


Years of Experience: 20+ years

 Areas of Expertise: Soft Skills Training, Facilitation, and Content Development

Audrey Halpern is a soft skills training facilitator consultant with 20+ years of experience. Audrey is currently a  faculty member of American Management Association where she trains productivity and communication skills.

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