Coaching Skills for Managers and Supervisors: Building a Performance Culture One Meeting at a Time

    /Dr. Steve  /Albrechtspeaker of Training Doyensinvite
    Speaker: Dr. Steve Albrecht

    More Trainings by this Expert
    Duration: 60 Minutes
    Product Code: 51068
    Level: Intermediate

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Managers and supervisors can create the workplace they want, where focused, motivated, and self-directed employees want to come to work, develop, and grow. They must learn to coach to get these results. Coaching is an employee-centered and time-focused process. It helps bosses at all levels create a realistic prescription for change, using tools, experience, guidance, career-path mentoring, and continuing support and facilitate performance management and employee engagement. Employees can be both taught and led, using coaching interventions that help them build their skills, redirect unproductive behaviors, and become more self-reliant. This webinar will help managers and supervisors solve a complex organizational problem – how to get the very best from all employees, at every level using the coaching skills for leaders.


It can be challenging and difficult to meet with employees who are struggling with work performance and/or work behavioral issues. Managers and supervisors need to have the courage to confront these concerns, using the coaching meeting process, both early and often. This webinar session will discuss effective coaching skills for managers and will provide the tools necessary for performance management and employee engagement.


•  Preparing for coaching meetings, using examples of performance or behavior gaps, not labels
•  Dealing with employees’ range of emotions
•  Assigning “homework” to employees to do at work and reinforce the coaching meeting and discussed tools for change
•  Developing a plan for effective coaching in the workplace and tracking progress over time
•  Keeping coaching files
•  Confidentiality issues
•  Recap reports


Coaching can be defined as a series of one or more pre or post-discipline meetings, designed to get changes in work performance or work behavior in an employee. We can also use effective coaching in the workplace to help employees develop certain specialized skills or to help them to promote to the next level in the organization.


•  All executives
•  Directors
•  Managers
•  Supervisors
•  HR Directors and Managers
•  New Managers or Supervisors, or those about to promote


Years of Experience: 30+ years

Areas of Expertise: Workplace Violence Prevention, Threat Assessment, Site Security Surveys, and Dealing with High-Risk Employees

In 1994, Dr. Steve Albrecht co-wrote Ticking Bombs, one of the first business books on workplace violence. He interviewed a double murderer for the book.

Steve is one of the country’s leading experts on violence prevention and on dealing with high-risk employees, customers, and taxpayers. His training firm specializes in threat assessments, site security surveys, and employee coaching.

He holds a doctoral degree in Business Administration, an M.A. in Security Management, a B.S. in Psychology, and a B.A. in English. He is board-certified in human resources, security, employee coaching, and threat assessment.

In 1999, Steve retired from the San Diego Police Department, where he had worked since 1984, both as a full-time officer and later as a reserve sergeant and a domestic violence investigator.

He has written 21 books on business, security, and law enforcement subjects.

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