Practical Approaches to Managing Toxic Personalities at Work: What Every HR Professional Should Know

    /Dr. Mitchell   /Kusyspeaker of Training Doyensinvite
    Speaker: Dr. Mitchell Kusy


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    Duration: 60 Minutes
    Product Code: 51036
    Level: Intermediate

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OVERVIEW

Who are toxic personalities?

“They are often known as narcissists, bullies, and clever chameleons who knock down, but kiss up,” said Dr. Kusy, author of his newly released book, Why I Don’t Work Here Anymore: A Leader’s Guide to Offset the Financial and Emotional Costs of Toxic Employees. They shame, manipulate, and belittle in public and private as their modus operandi. Leaders feel the angst they cause, but are often unaware of how prevalent they are or how much they cost—in terms of money and team performance.

Dr. Mitch Kusy will show you how to calculate financial costs of toxic employees in the workplace, as well as innovative and simple recruiting practices to avoid hiring these narcissistic personas in the first place. And what about those 51% of employees who are likely to quit because of a toxic person? Stay tuned for his innovative use of the exit interview that means business, resulting in cost savings with less turnover.

He tackles the two top questions he has received from many HR professionals: How to deal with a toxic boss at work? How to help organizations design cultures of everyday civility that mean business?

WHY SHOULD YOU ATTEND

  • FEAR: Strategies are easier when your toxic person has performance problems, but what about leadership fears when toxic individuals are your organizational stars?
  • UNCERTAINTY: Mitch shares how giving feedback to a toxic person is painful because of the uncertainty of results, but it can be done quite effectively.
  • DOUBT FACTORS : He removes many of our doubts in this webinar by demonstrating how to integrate these strategies into daily practice—building new norms of respectful engagement that offset toxic behaviors. Positive organizational cultures are designed one strategy and one person at a time. He relates this through rich examples, robust practices, and clear strategies—all formed from Dr. Kusy’s research and evidence-based methods.

AREAS COVERED

  • 92% of employees rated the range of severity of toxic work behaviors 7 to 10 on a 10-point scale: What are best practices to reduce the severity of these behaviors?
  • 94% of employees have worked with a toxic person in the past 5 years: How to manage a toxic employee and what are benchmarked ways for intervention?
  • 87% reported that team climate worsened: How can you assess team climate with a simple and innovative assessment tool and how to formulate better strategies for employee performance management?
  • 51% of your organization’s top talent is likely to quit because of a toxic person: What are top leadership strategies to reduce this turnover?
  • 90% of your customers who witness a toxic interchange between two employees tell others: How can leaders prevent the erosion of your business?
  • 6% of individuals impacted by a toxic person ever filed a formal complaint: What can leaders do to increase this low reporting percentage?

LEARNING OBJECTIVES

With a focus on HR perspectives, Dr. Mitch Kusy shares his extensive 3-year national study that he conducted with over 400 individuals on toxic personalities. Mitch’s heavily researched protocol will demonstrate the top 12 strategies HR professionals should engage with to deal with toxic employees in the workplace and establish cultures of everyday civility.

What can HR professionals do to both deal with them once they are in your organization, as well as how to prevent these Dr. Jekyll and Mr. Hydes from ever entering your company?

Enter this riveting webinar!

WHO WILL BENEFIT

  • All industries—profit, non-profit, government, healthcare, education, etc.
  • Human resource professionals
  • Talent development professionals
  • Counselors
  • Coaches
  • Organization development professionals

SPEAKER

Years of Experience: 29+ years 

Areas of Expertise: Workplace Civility, Handling Toxic Behaviors, and Culture Change

Based on an extensive three-year national research study that Dr. Mitchell Kusy and his colleague have conducted, Dr. Kusy has traveled the world sharing not only their cutting-edge research on toxic personalities, but just as importantly—what to do about it. Dr. Mitchell Kusy’s latest book, Why I Don’t Work Here Anymore: A Leader’s Guide to Offset the Financial and Emotional Costs of Toxic Employees, shares top evidence-based practices in handling toxic personalities and creating work cultures of everyday civility that mean business—bottom line business! Dr. Kusy has become known internationally as the how-to “guide on the side” to help leaders deal with this often gossiped-about, but hardly ever acted-upon problem!

A 2005 Fulbright Scholar in Organization Development, Dr. Kusy is a professor in the PhD. Program, Graduate School of Leadership & Change, Antioch University. Mitch has consulted and has been a keynote speaker with hundreds of organizations nationally and internationally—helping create work cultures of everyday civility impacting individual, team, and bottom-line performance. He previously headed leadership and organization development at American Express and HealthPartners. Previous to his just-released book, Why I Don't Work Here Anymore: A Leader’s Guide to Offset the Financial and Emotional Costs of Toxic Employees, Mitch co-authored five business books—one a best-seller. In 1998, he was named Minnesota Organization Development Practitioner of the Year. 

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