Assertive Communication: Enhance Self-Confidence and Professionalism Without Being Aggressive

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    Speaker: Teri Morning


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    Duration: 60 Minutes
    Product Code: 50941
    Level: Intermediate

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OVERVIEW

Assertiveness skills are required from any working professional to contribute to the organization. Management jobs demand a professional manage the expectations of both the organization and its employees. Such jobs are inherent in taking on stress and responsibility.

An organization's success depends on one’s ability to lead and such leadership is a combination of strong communication skills, ability to build relationships, conflict management skills and composure when handling situations especially when emotions are often running quite high.

This training session teaches how to communicate more assertively and effectively.

During the webinar, you will learn how to ask for information without seeming combative. Plan how to identify and present your options or opinions without arguing positions. You will also learn how to handle the 4 most common and troublesome "assertiveness required" situations in the workplace, negotiations, emergencies, conflicts, and speaking in groups.

WHY SHOULD YOU ATTEND

  • Do you dread asking for what you want in negotiations?
  • Do you often replay your workday, wondering if you said or did the right thing?
  • Do you agonize about determining if you are seen as assertive, and what is seen as aggressive?
  • Do you feel under-appreciated, discouraged, powerless, most days at work?
  • Do you feel annoyed that no one ever seems to take you seriously? Worse, takes advantage of you?
  • Do you feel that when you do try to stand up for yourself that you go overboard?
  • Do you wait until you are totally fed up… and then have a melt down?

If you have trouble in the workplace with speaking and asserting yourself with self-confidence and professionalism, attend this webinar to learn how to value, celebrate and maximize your communication style to be as successful as you deserve to be in any workplace.

Attend our webinar to learn how to handle the 4 most common and troublesome "assertiveness required" situations in the workplace, negotiations, emergencies, conflicts, and speaking in groups.

Learn how to ask for information without seeming combative. Plan how to identify and present your options or opinions without arguing positions. Best of all, go home at the end of the day knowing you handled your day appropriately, confidently and competently and enjoy your time off without spoiling that time ruminating over the day’s details and interactions.

AREAS COVERED

  • What exactly is assertive? How much is enough and how much is too much? Where the line and what is the difference?
  • Understand the benefits of being assertive.
  • Understand the difference between being aggressive and being assertive.
  • Keeping passive-aggressive behaviour from causing you to lose your credibility.
  • Learn how to project a more powerful image through nonverbal communication.
  • Learn how to set expectations and boundaries to improve your credibility within the organization.
  • Managing emotional pressure - how to handle your cool at work when everyone else is losing theirs.
  • Dealing with people who "push your buttons."
  • Tips for speaking in groups or in public to assure a confident impression.
  • Maximizing your natural communication differences to your advantage in solving problems, during conflicts, in negotiations and thorny situations.
  • Informational inquiry vs adversarial battle.
  • Strong communication skills: active listening and assertive speaking.
  • Overcoming fear of negotiation.
  • Staying off the people and staying on the problem.
  • Aiming for a win-win outcome without giving up too much.

LEARNING OBJECTIVES

HR spends all day walking the tightrope of situations between people and even groups of people. Sometimes you are a peacekeeper; sometimes a referee and sometimes you may even have to take a stand to uphold the ethics of the organization. It is hard to know “what’s enough” vs “what’s too much” in many situations. Even when you know how you should handle the situation sometimes, your message is not delivered (or received) the way you planned. So what exactly is assertive? How much is enough and how much is too much? Where is the “line” and how do you know the difference.

Why is it important?  Because professionals who communicate, negotiate, and persuade effectively have always been in a position to choose their own path in the workplace.

WHO WILL BENEFIT

  • Business Owners
  • CEOs
  • CFOs
  • COOs
  • VPs, Directors
  • Managers
  • HR
  • Generalists
  • Branch Managers
  • Store Managers
  • Supervisors
  • Project managers
  • Team leaders

SPEAKER

Years of Experience: 20+ years

Areas of Expertise: Human Resource Development, Performance Management, and Conflict Management

Teri Morning, MBA, MS, SHRM-SCP, is President of Hindsight Human Resources, LLC. and specializes in solving company “people problems.” 

Teri also sources software solutions for compensation and performance management. 

Twenty+ years human resource and training experience in a variety of fields, including retail, distribution, architectural, engineering, consulting, manufacturing (union), public sector and both profit and non-profit companies. 

Teri has enjoyed consulting with employers on their problems and trained managers and employees for over 20 years, meeting and working with employees from all types of businesses. 

In addition to a MBA, Teri has a Master’s degree in Human Resource Development with a specialization in Conflict Management. 

Teri was certified by the State of Indiana in mediation skills, Teri is certified in Project Management and IT Management, qualified as a Myers-Briggs practitioner and holds the SHRM certification of a Senior Certified Professional.

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