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Assertiveness skills are required from any working professional to contribute to the organization. Management jobs demand a professional manage the expectations of both the organization and its employees. Such jobs are inherent in taking on stress and responsibility.
An organization's success depends on one’s ability to lead and such leadership is a combination of strong communication skills, ability to build relationships, conflict management skills and composure when handling situations especially when emotions are often running quite high.
This training session teaches how to communicate more assertively and effectively.
During the webinar, you will learn how to ask for information without seeming combative. Plan how to identify and present your options or opinions without arguing positions. You will also learn how to handle the 4 most common and troublesome "assertiveness required" situations in the workplace, negotiations, emergencies, conflicts, and speaking in groups.
If you have trouble in the workplace with speaking and asserting yourself with self-confidence and professionalism, attend this webinar to learn how to value, celebrate and maximize your communication style to be as successful as you deserve to be in any workplace.
Attend our webinar to learn how to handle the 4 most common and troublesome "assertiveness required" situations in the workplace, negotiations, emergencies, conflicts, and speaking in groups.
Learn how to ask for information without seeming combative. Plan how to identify and present your options or opinions without arguing positions. Best of all, go home at the end of the day knowing you handled your day appropriately, confidently and competently and enjoy your time off without spoiling that time ruminating over the day’s details and interactions.
HR spends all day walking the tightrope of situations between people and even groups of people. Sometimes you are a peacekeeper; sometimes a referee and sometimes you may even have to take a stand to uphold the ethics of the organization. It is hard to know “what’s enough” vs “what’s too much” in many situations. Even when you know how you should handle the situation sometimes, your message is not delivered (or received) the way you planned. So what exactly is assertive? How much is enough and how much is too much? Where is the “line” and how do you know the difference.
Why is it important? Because professionals who communicate, negotiate, and persuade effectively have always been in a position to choose their own path in the workplace.
Years of Experience: 20+ years
Areas of Expertise: Human Resource Development, Performance Management, and Conflict Management
Teri Morning, MBA, MS, SHRM-SCP, is President of Hindsight Human Resources, LLC. and specializes in solving company “people problems.”
Teri also sources software solutions for compensation and performance management.
Twenty+ years human resource and training experience in a variety of fields, including retail, distribution, architectural, engineering, consulting, manufacturing (union), public sector and both profit and non-profit companies.
Teri has enjoyed consulting with employers on their problems and trained managers and employees for over 20 years, meeting and working with employees from all types of businesses.
In addition to a MBA, Teri has a Master’s degree in Human Resource Development with a specialization in Conflict Management.
Teri was certified by the State of Indiana in mediation skills, Teri is certified in Project Management and IT Management, qualified as a Myers-Briggs practitioner and holds the SHRM certification of a Senior Certified Professional.View all trainings by this speaker