This webinar has been approved for 1 HR (General) recertification credit hours toward aPHR™, PHR®, PHRca®, SPHR®, GPHR®, PHRi™ and SPHRi™ recertification through HR Certification Institute® (HRCI®). Please make note of the activity ID number on your recertification application form.

"For more information about certification or recertification, please visit the HR Certification Institute website at www.hrci.org. The use of this seal confirms that this activity has met HR Certification Institute's® (HRCI®) criteria for recertification credit pre-approval."

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Training Doyens is recognized by SHRM to offer Professional Development Credits (PDCs) for SHRM-CP or SHRM-SCP. This program is valid for 1 PDC for the SHRM-CP or SHRM-SCP. For more information about certification or recertification, please visit shrmcertification.org.

OVERVIEW

Often, when dealing with difficult people, we forget that we may actually be the difficult person in their eyes. This webinar will help you better identify, assess, and resolve most conflicts.

WHY SHOULD YOU ATTEND

Have you ever reached the point where you just want to throw your hands up and yell, “What’s wrong with these people?” This webinar will answer that question and tell you how to deal with difficult people at work and how to overcome the communication disjunctions that fuel the frustration fires.

AREAS COVERED

• Is it them or you? How understanding the four basic personality types will help you defuse most disagreements
• What is the “rational” switch and how can you flip it?
• Dealing with the Eeyore of your team (naysayers)
• Dealing with the divas of your team
• How to persuade without manipulation
• How to use the Socratic method for a paradigm shift

LEARNING OBJECTIVES

The webinar explains how to deal with difficult people at work and resolve conflicts and disagreements. Learn how to work with difficult coworkers and still get something done.

WHO WILL BENEFIT

• Leaders
• Administrative professionals
• Teachers
• Anyone in an office environment
• Parents

SPEAKER

Years of Experience: 20+ years

Areas of Expertise: Business Writing

With more than 20 years of experience in the corporate/techworld, Mélanie has learned hands-on the importance of clear, concise writing. As a published author, corporate trainer, and world traveler, she has honed her presentation skills to reach a diverse audience. As an award-winning comedienne, she helps participants learn and remember essential skills while having fun throughout the journey.

Mélanie currently writes for multiple clients, speaks all over the world, hosts a weekly radio program, and still takes time to tutor local children in her home town of fabulous Las Vegas. She lives with her husband, a former Marine and current professional actor; her spokesdog, Abigail (who helps with the presentations); and her two vociferous cats, Max and Phrytzie.