Enhancing Organizational Profitability with an Engaged Workforce: Techniques to Engage, Motivate and Inspire

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    Speaker: Bruce Lee


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    Duration: 90 Minutes
    Product Code: 50900
    Level: Intermediate

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OVERVIEW

There is a direct link between employee satisfaction and customer retention. Accountability, with engagement equals profitability. When everyone gets that ‘they are the customer experience’ no matter what their function, you connect at an accelerated level that you need to differentiate yourself from the competition.

This webinar explains the top employee engagement strategies and explains the impact of employee engagement on performance.

WHY SHOULD YOU ATTEND

Businesses can't afford the cost of disengaged employees. When employees are not reminded of their value to the organization, or see that they have a viable future there, or always question the leadership abilities of their supervisors, trust is lost, engagement falters, and a downward spiral begins; your reputation in the community is lowered as a place to do business and as a place to work.

Quality suffers which can lead to injuries and expensive repairs or replacements, generating higher costs. By attending the webinar you can learn how to engage motivate and inspire employees, and how employee engagement increases profits.

AREAS COVERED

Participants will:

  • Learn the five levels of engagement, where everyone stacks up in loyalty to their organization and co-workers, and how each level affects the other four.
  • Apply the 3 cornerstones that make up a culture of engagement and understand the main reasons your good employees leave — and how to keep the good ones.
  • Want to adopt the 4 imperatives to ‘K.E.E.P.’ your employees and grow their capabilities.
  • Participate by answering “The 5 Question Survey” that identifies the holes in your leadership team that applies to patient satisfaction, and that needs to be shared with everyone.
  • Learn how to engage motivate and inspire employees by bringing out their best attributes and behaviors with the S.A.M. methodology.

There is a special section of bonus resources that if implemented by you, will guarantee to increase loyalty to you as manager, employee retention to your organization due to the attention to the attributes and soft skills that matter the most to anyone, and provide fully engaged, accountable, organized and efficient employees.

The leadership skills of everyone will go up!

LEARNING OBJECTIVES

This fast paced session will show you how to fully engage, influence and empower your front-line staff on how to successfully improve the customer/patient/resident experience. When you have total staff engagement, accountability and creativity goes up, and referrals follow. Staff satisfaction, the engagement measure to individual productivity that leads to profitability, increases. The webinar helps you learn how to keep employees engaged and motivated and how employee engagement increases profits.

WHO WILL BENEFIT

  • Managers
  • Directors
  • HR management
  • COO
  • CEO
  • Executive Management
  • Management Professionals

SPEAKER

Years of Experience: 29+ Years

Areas of Expertise: Time Management, Employee Training, Retention and Motivation, Generational Diversity, Client Retention, and Career Growth

Bruce Lee has been educating and inspiring audiences with practical and proven information they can immediately implement into the personal and professional lives and for improved business growth or efficiency. A varied business and leadership background provides him proven experience that clients can relate to. The solid business background from a good cross section of industry includes: 

  • Charter Bank branch management, with special projects assigned from time to time of mortgage lending departments and seasonal savings bond drives,
  • Manager / Resident Representative for the VISA credit card Division of a legacy Bank, in charge of the entire Province of Alberta 
  • Senior marketing representative for a fully integrated Canadian oil and gas company, which included expanding the market share and building retail stations
  • Grew an executive recruiting company from three employees to over 20, and set up a remote recruiting office in England 
  • Set up, owned and managed a 24 hour a day, 365 days a year retail convenience store and gas bar business
  • As a hobby, organizes and chairs election campaign at every level of government
  • Active on several community associations in a leadership / board member role

He has been providing education keynotes, workshops and webinars all across North America full time for the past 27 years. Bruce now follows his passion – working with individuals and organizations to get the results they need to grow their careers and enhance their business success. He shares practical,  real life examples on the most current topics people need, and each presentation includes a variety of complimentary additional resources, articles and tools to support the content and measure skill levels.

The focus is on improving engagement and teambuilding with the added value of aligning corporate strategy to create high performance employees. The results are increased productivity for individuals, departments, and organizations; higher profitability; and increased customer and client satisfaction. Above all, the intent of every presentation is to ensure implementation of the ideas and strategies to move people ahead with a realizable return on their education event investment. Otherwise, why provide the training?

Clients include business, Government, education, non-profit associations and health care. 

In 2016 Bruce published his first book: Why Trust Me? Making Trust Your Competitive Edge.

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