Building a Governance Model for Human and Machine Knowledge

    /Arthur  /J  Murrayspeaker of Training Doyensinvite
    Speaker: Arthur J Murray

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    Duration: 60 Minutes
    Product Code: 50882
    Level: Intermediate

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The volume of human knowledge is growing. But machine knowledge is growing even faster. And the accelerated pace of both is taxing the limits of corporate governance. In a world approaching eight billion minds and over 100 billion devices, everything and everyone will be connected in some way.

AI-based platforms are valuable tools not only for performing mundane and repetitive human tasks more efficiently, but also for discovering hidden patterns and trends. But these tools often provide little or no insight into the social implications of displaced workers or erroneous decisions, how new knowledge is generated, or when a model or algorithm is no longer valid.


  • How many of your business decisions are automated?
  • How many business rules does your organization have?
  • How many are incorrect, outdated, or no longer used?
  • How secure are they? What social amplification risks are inherent in your organization’s decision processes?

If you can’t answer these questions, it’s a sign you need to start incorporating knowledge governance framework into your organization. This workshop will show you how.


  • “The five V’s” of knowledge and information (volume, velocity, variety, veracity, and value) and what they mean to the very survival of your organization
  • How technology, especially social media, greatly amplifies the consequences of even seemingly minor decisions
  • Understanding your “trust footprint” and why it needs to be minimized
  • Understanding the role of executive leadership program regarding setting the tone, policy development and enforcement, and formulating conflict resolution strategies.

You’ll also get a sneak preview of what’s coming, including emerging technologies you’ll need to be closely watching, and how those technologies will place even greater demand on having a sound knowledge governance framework in-place.


  • Learn knowledge management best practices. Also learn how to identify the sources of your organization’s critical data and knowledge, and determine the extent to which it is properly managed, including ownership
  • Learn the seven major facets of knowledge management governance, how to align it with corporate governance framework, and most importantly, how to evaluate the range of possible social impacts, positive and negative
  • Develop an initial, top-level knowledge governance framework, along with a plan for implementation, including training, evangelizing, reward and recognition, and how you’ll measure results and make adjustments along the way


  • CXO’S, Especially CEO’s and Chief Learning Officers
  • HR
  • Employee Development Program Directors and Managers
  • Program and Project Managers
  • Team Leaders
  • Supervisors


Years of Experience: 25+ years

Areas of Expertise: Transforming traditional organizations into knowledge-sharing enterprises

For over thirty years, Art Murray and his teams have helped organizations around the worldtransform intoknowledge enterprises.  A knowledge engineer by trade, he has the unique ability to capture and grow deeply embedded personal and institutional knowledge.  His many clients include government agencies, non-profit organizations, and companies of all sizes in the Americas, Europe, Asia, and the Middle East.  He has advised government leaders in ministries of defense, law enforcement, higher education, public health, and whole-of-government in making the transition to a knowledge-based economy.  One of the many projects he has led is the transformation of the Pan American Region of the World Health Organization into a knowledge-sharing enterprise, improving their ability to respond to health threats such as pandemic influenza, HIV/AIDS, and malaria.  The project was documented as a chapter in the book, “Knowledge Management in Public Health Organizations,” by J. Liebowitz, et al, eds., 2010.  

More recently, he led a strategic knowledge capture and transfer initiative for the U.S. energy sector, and is currently technical director of a project to promote knowledge-sharing among world trade centers and science parks across the globe.He is also technical director on several projects to design and develop knowledge discovery and sharing platforms for integrative medicine,food and agriculture futures, and mathematics education.His decades-long research in this area has been published inthe book: Deep Learning Manual: the knowledge explorer's guide to self-discovery in education, work, and life(2016).

As the first Fellow at the International Institute for Knowledge and Innovation, he is Director of the Enterprise of the Future program and author of the book: Building the Enterprise of the Future: Co-creating and delivering extraordinary value in an eight-billion-mind world(2018).

He is a keynote speaker, a member of the National Speakers Association and the Global Speakers Federation, an editorial board member and reviewer for scientific journals and trade publications, and has been featured in various publications and radio programs.  He writes the widely-read column “The Future of the Future” which appears in KMWorld Magazine.

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