The Stress Doc’s Four Faces of Anger – Model & Method: Master the Skills for Anger Management and Collaborative Problem Solving

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    Speaker: Mark Gorkin


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    Duration: 60 Minutes
    Product Code: 50863
    Level: Intermediate

OVERVIEW

Today’s always on, TNT – Time-Numbers-Technology/Transition – Driven & Distracted World can breed tension and conflict. Discover the Four Angry “I”s and the Stress Doc’s “Four Faces of Anger” Model for transforming anger, rage, and conflict into productive dialogue and conflict resolution.

Learn and practice skills and strategies for: 1) disarming power struggles by asking trust-building, “good questions” and 2) providing and receiving all kinds of feedback, even how to deal constructively with a critical aggressor. Understand the difference between “acknowledgement” and “agreement” and lyrically disarm or emotionally detach from “Yes, butters” and self-centered types.

Use the Thomas-Kilmann Conflict Styles Inventory to discover your style of conflict; and learn how to engage in collaborative conflict resolution in the workplace. Learn how to appropriately and strategically use humor to disarm pressure packed situations and how to control anger and stress effectively.

WHY SHOULD YOU ATTEND

As a workplace becomes more “TNT” with ever-changing, 24/7 timeline pressure, and the workplace becomes more diverse, it is more difficult for “message sent to be message received.” Communication problems, interpersonal frustrations and conflicts, silo effects, and “us vs. them” thinking can negatively impact workplace productivity and a cohesive culture.

This webinar is for anyone in an organization or company who depends on efficient and effective communication and collaboration to be productive.

It is for anyone interested in managing dysfunctional conflict, learning problem solving skills and anger management strategies, and preventing unspoken or unaddressed anger to spiral in a destructive direction. This webinar will help promote a productive, inclusive, and supportive “high task/tech and human touch” culture.

AREAS COVERED

  • Grasp the anger trigger dynamics and anger management strategies — “The Four Angry “I”s
  • Discover the Stress Doc's "Four Faces of Anger Model": whether anger is constructive or destructive, purposeful or spontaneous
  • Take an Assertiveness Assessment Test; identify your assertive "hot spots"
  • Understand the constructive-destructive difference between assertive “I”s and blaming “You" messages; practice
  • Engage in mind exercises that provide tools for disarming critical aggressors and managing dysfunctional conflict; understand the array of emotional responses or reactions to feedback
  • Learn to disarm “Yes, butters” and “passive-aggressors”
  • Discover the five Thomas-Kilmann Conflict Styles for conflict resolution in the workplace; grasp the paradoxical power of collaboration and consensus
  • Recognize attributional bias and discover an IDEAL Model for disarming conflict

LEARNING OBJECTIVES

A world of rapid change, uncertainty, and diverse cultures/personalities can easily feed stress and uncertainty… and these can fuel anger and dysfunctional conflict. Discover the Stress Doc’s acclaimed Four Faces of Anger Model. Learn why anger may be constructive or destructive depending on motivation and communication skill level.

Defuse destructive anger and power struggles through respectful, effective, and trust-building assertive communication and good listening/questioning skills.

All personnel levels — from front-line employees to all levels of management will gain skills, tools, and strategies for: 1) learning to understand different anger dimensions and how to express frustration and anger in a more constructive and professional manner.

Participants will gain tools and techniques for transforming conflict into more collaborative problem-solving. And teams and the organization as a whole benefit when a work culture is able to acknowledge and address difference and disagreement, anger and conflict in an open, transparent, and respectful manner.

WHO WILL BENEFIT

  • Supervisors
  • Managers
  • Leaders
  • Trainers
  • Educators
  • Marketers
  • Clergy
  • All industries, companies, organizations; all levels of employees and management.

SPEAKER

Mark Gorkin, MSW, LICSW, "The Stress Doc"™, a nationally acclaimed speaker, popular webinar educator, writer, and "Motivational Psychohumorist"™.  Mark is a founding partner and Stress Resilience and Trauma Debriefing Consultant for the Nepali Diaspora Behavioral Health & Wellness Initiative and is a Cross-Cultural Diversity Training Speaker & Consultant for numerous Federal Agencies.  The Doc is also a Leadership and Life Coach as well as a Clinical Therapist for Inner City Family Services, Washington, DC.  A former Stress and Violence Prevention Consultant for the US Postal Service, he has led numerous Pre-Deployment Stress Resilience-Humor-Team Building Retreats for the US Army.  Presently, Mark does Cross Cultural Facilitation and Presentations for organizational/corporate clients of HR Consulting Firm PRM.

Summary of Expertise

  • Ability to energize, captivate and inspire small and large audiences through interactive exercises and humor
  • Transform “depressing” or “conflict-laden” topics into real and positively motivating experiences
  • Transforms diverse orgs., multicultural groups and workshop attendees into a “collaborative community”
  • Acclaimed “Mr. Crisis Intervention” after ten years teaching “Crisis Intervention/Brief Treatment”

Professional Experience

  • 2015 – Present    Co-founder of post-Nepal earthquake mental health education/intervention Be Well Initiative (BWI) for the Nepali-American Diaspora
  • 2006 – Present   Stress/Conflict, Leadership, Team Building & Humor Programs for US Army, SHRM, EAPA, etc 
  • 1995 – 2014   Stress Resilience & Conflict Resolution for Wash. Metro Area Transit Authority (WMATA)
  • 2010-2015   Critical Incident Consulting for EAP/Wellness Company Business Health Services and for various government agencies
  • 1993 – 1998   Stress/Conflict, Team Building & Violence Prevention Consultant for US Postal Service
  • 1991 – Present Founder, Stress Doc Enterprises – Keynote and Webinar Speaking, Facilitation, OD/Team Building & Critical Intervention Services; Executive Coaching and Retreat Leadership
  • 1975 – Present;  Part-Time Private Psychotherapy Practice (2005);  Intl Phone Consulting & Coaching

Recent Project Accomplishments

  • Plenary Speaker, Statewide Refugee Mental Health Summit/Richmond, VA; Practice Safe Stress; Panel Presenter, SAALT (South Asian/Asian American) Conf; Mental Health Advocacy/Crisis Times
  • Workshop Leader for Employee Assistance Professionals Association/Potomac Chapter
  • SHRM Speaker; latest:  “Keys to Captivating and Audience” &“Leading with Passion Power”
  • Speaker for Eagles Talent Speaker Bureau; last:  Practice Safe Stress for TX Division of Blind Services
  • Acclaimed stress program for Cleveland Council of Black Nurses; sponsored by Case Western Reserve Univ.
  • Delivered 10 Stress/Conflict Management programs for Fairfax County, VA at Govt. Ctr
  • Military and Family Life Consultant – one-month MFLC rotation at Ft. Campbell, KY; coaching with soldiers/spouses; workshop facilitation with ACS group leaders; reach out to soldiers/families
  • Founder of “Stress Doc” website acclaimed by National Public Radio as a “workplace resource”

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