This webinar has been approved for 1.5 HR (General) recertification credit hours toward aPHR™, PHR®, PHRca®, SPHR®, GPHR®, PHRi™ and SPHRi™ recertification through HR Certification Institute® (HRCI®). Please make note of the activity ID number on your recertification application form.

"For more information about certification or recertification, please visit the HR Certification Institute website at www.hrci.org. The use of this seal confirms that this activity has met HR Certification Institute's® (HRCI®) criteria for recertification credit pre-approval."

---

Training Doyens is recognized by SHRM to offer Professional Development Credits (PDCs) for SHRM-CP or SHRM-SCP. This program is valid for 1.5 PDC for the SHRM-CP or SHRM-SCP. For more information about certification or recertification, please visit shrmcertification.org.

OVERVIEW

If you treat all people the same way you will have success only a small portion of the time. Every person is unique. You might say they are a bit weird, at least they are not like you or me.

The joy of developing great understanding of the numerous differences in people is that you will be able to get a high level of commitment, sincerity and performance from people. Everyone benefits when communication is improved.

Peter Drucker, the Father of Management, often compared good communication to a well oiled machine. Communication is the oil that keeps things running smoothly. This business communication training will give you specific tools to become a great communicator.

WHY SHOULD YOU ATTEND

Meetings can be useful and effective or they can be a complete waste of time. In large measure your ability to bring out, develop and engage your people whether they are introverts or extroverts will determine success or failure.

The one thing you cannot hide is your ability to communicate. It is much more than having a good vocabulary, being able to speak in public or even being a good listener. The effective communicator understands how to communicate with an introvert, how to read people, realizes that communication is both receiving and broadcasting and is able to adapt to many unique and stressful situations relating to communicating with others.

Politicians are held in low regard by the average person because what they say has very little to do with how they behave or what they accomplish. If you cannot be taken at your word, people will regard you as very suspect. There is no way you will be able to effectively lead or manage others. If you doubt this, just look at our elected representatives in Washington, DC.

This webinar will address head-on the most fundamental problem most people have: “How to effectively communicate” understanding the introvert and extrovert personality types. We will explore the critical elements of the effective communicator. How do you develop these traits and how do you use communication to accomplish great things through other people.

AREAS COVERED

• How to read people - managing introverts and extroverts at work
• Understanding group dynamics
• Helping people make worthwhile contributions
• Managing the introvert and extrovert personality differences smoothly and toward results
• Defining and exploring goals and fears
• Developing individuals abilities and perceptions
• Getting everyone to pull together in the same direction

LEARNING OBJECTIVES

To become an effective communicator and leader in meetings and every other occasion you must be able to identify and relate to each person uniquely and individually. It is an art that can be developed.

WHO WILL BENEFIT

Only those people who work with other people. Everyone that is in contact with customers, co-workers, and vendors will benefit.

• Project Manager
• CEO Operations Manager
• HR Manager
• Labor Relations
• Employment Manager
• Technical Recruiter
• Staffing
• Chief People Officer
• Talent Acquisition
• Supervisor

SPEAKER

David Rohlander's passion is helping executives create a masterpiece personally and professionally. That's why he wrote, "The CEO Code," a Best Seller on AMAZON. That success resulted in Penguin/Alpha Books asking David to write "IDIOT'S GUIDES: Management Skills" released in December 2014.

David has "been there & done that" in the military, academia and business. His experience and expertise enable him to deliver for you: 

IMPACT - When you survive bullets and missiles on 208 combat missions as a USAF fighter pilot it gives you an edge, a focus and a "can do" attitude.

RELEVANCE - Understanding people comes from knowledge, (MBA in Finance, grad work with Peter Drucker and years of university teaching.) Experience (Merrill Lynch, built three companies and coaching CEOs and executives.) Expertise (perpetual student, disciplined listener and professional speaking for over 30 years + lots of practice.)

RESULTS - 85% of David's new business comes from referrals. There is no higher tribute a client can give than to refer a friend or colleague. He is dedicated to getting you great results and believes that is the best marketing he could possibly do.