Leading Through Conflict: Practical Strategies to Build Conflict Competent Teams

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    Speaker: Bob Churilla

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    Duration: 60 Minutes
    Product Code: 50806
    Level: Intermediate

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In this webinar, participants will learn conflict management leadership. Participants will examine their own conflict styles and those they lead.

In addition, the various types of conflict that exist will be looked at and strategies leaders can use for dealing with conflict in the workplace will be discussed. Special attention will be given to conflict on teams, between departments and other outside organizations a leader may have to deal with. During the webinar, an overview of group dynamics will be presented and how this affects the likelihood of conflict on work teams.

While conflict can be destructive, it also has benefits. It is these benefits that leaders must tap into in order to create high performing teams. Finally, participants will learn the strategies of becoming a conflict competent leader. Various techniques will be presented to help leaders negotiate, resolve and manage conflict.


Leaders face conflict on a regular basis when directing teams, managing change and communicating within and outside their organizations. After attending this webinar, participants will understand that conflict is a natural part of life and that organization requires conflict competent leaders that are able to manage and resolve conflict.

Conflict management is a core competency of being a leader.


  • Conflict styles
  • Dynamics of conflict
  • Dealing with conflict in the workplace
  • Team and group dynamics
  • Reaching consensus
  • Conflict management leadership
  • Negotiation
  • Mediation


To be a successful leader, one must have the ability to deal with conflict. A conflict competent leader must be able to harness the power of conflict in order to tap into the creativity of those they work with.

Leaders will learn techniques that will help them in building conflict competent teams and getting the best from their teams.


Project Manager, Manager, Team Leader, Team Member, Customer Service, Labour Relations, Supervisors Human Resource managers and others with management responsibilities, and administrative assistants, Presidents


Years of Experience: 17+ Years

Areas of Expertise: Conflict Management (Mediation, Arbitration and Facilitation), Conflict Coaching and Communication Training

Dr. Bob Churilla has been a mediator for over 17 years. Bob has mediated employment, family, insurance and personal injury claims. During this time, he has mediated cases for the Equal Employment Opportunity Commission (EEOC), Transportation Security Administration (TSA) as well as for numerous government agencies including the United States Postal Service, Veterans Administration, Federal Aviation Administration (FAA), Department of Labor and other departments.

Bob is also a certified trainer for the Mediation Training Institute International and presents seminars on managing workplace conflict. His training background also includes offerings in negotiation and conflict resolution. 

Bob has taught at a number of local colleges in Cleveland, Ohio. Bob's practice includes mediation, arbitration, facilitation, conflict coaching, systems design and organizational consulting in the area of conflict systems design and communication training. Bob also is a minister in the Unity Church in Cleveland Ohio, and has experience in congregational dispute resolution.

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