Servant Leadership: How to Enhance Individual Growth, Teamwork and Overall Employee Involvement and Satisfaction

    /Arthur  /J  Murrayspeaker of Training Doyensinvite
    Speaker: Arthur J Murray

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    Duration: 60 Minutes
    Product Code: 50798
    Level: Intermediate

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You’ve seen the numbers. According to Gallup, up to 85% of the global workforce is not engaged, and over 21% of those not engaged are actively disengaged. In addition, according to Willis Towers Watson, more than 25% of employees expect to leave their current job within the next two years. Lack of engagement is frequently cited as a contributing factor.

Lack of engagement puts a drag on morale, image and reputation, and ultimately, sales and revenue. Employee turnover produces additional cost burdens associated with recruiting, selecting, training, and retaining new employees. On the other hand, a fully engaged and satisfied workforce translates into loyal clients and sustained sales growth.

While the solution may seem obvious, it has proven difficult to implement in practice. There are several reasons for this, which we will go into during the course of this servant leadership webinar. The good news is that some of the most effective employee engagement strategies are based on a simple premise: improving the overall mindset of your enterprise. This is especially true with regard to leadership. This webinar will show you how to create a mindset of servant leadership as a means of raising employee engagement in your enterprise to new levels.


The cost of employee disengagement is growing, putting a drain on all aspects of your enterprise, whether it is commercial, public, or non profit. On the other hand, the benefits of creating and sustaining a servant leadership mindset are significant.

These include: personality development; increased employee engagement, satisfaction, and retention; increased innovation through the generation of new ideas at the working level; increased revenues, profits, customer satisfaction, and market share.

This servant leadership webinar is based on over 13 years of university-based research and direct application in organizations of all sizes, spanning the public, private and non-profit sectors all around the globe. Help your organization learn leadership best practices to improve employee engagement and set a new standard in leadership, based on service as opposed to title or position.


You’ll learn how to create and sustain a servant leadership mindset:

  • In which leaders take on expanded, more constructive roles as teachers, mentors, and coaches
  • Where failure is seen as a learning opportunity rather than justification for punishment
  • Where constructive behaviors are reinforced and destructive behaviors discouraged
  • Where “listening” becomes the norm, as opposed to “telling”
  • Where little things don’t mean a lot – they mean everything!

You’ll also learn how to:

  • Understand the nature and extent of your organization’s “trust footprint” and how to reduce it by applying a “less is more” approach
  • Overcome a lack of congruence between senior leadership’s words and actions
  • Apply better recruitment and retention strategies

Finally, you’ll come away with many useful and practical insights and tips (dos and don’ts) to guide you every step of the way. Whatever your starting point, you’ll leave this webinar equipped to take servant leadership in your organization to progressively higher levels and with better employee engagement strategies.


  • Understand the principles of servant leadership and how they differ from those of traditional leadership
  • Formulate an initial strategy to create and sustain a servant leadership mindset across your entire enterprise
  • Leadership best practices to improve employee engagement


  • CXOs
  • Program and Project Managers
  • Team leaders.


Years of Experience: 25+ years

Areas of Expertise: Transforming traditional organizations into knowledge-sharing enterprises

For over thirty years, Art Murray and his teams have helped organizations around the worldtransform intoknowledge enterprises.  A knowledge engineer by trade, he has the unique ability to capture and grow deeply embedded personal and institutional knowledge.  His many clients include government agencies, non-profit organizations, and companies of all sizes in the Americas, Europe, Asia, and the Middle East.  He has advised government leaders in ministries of defense, law enforcement, higher education, public health, and whole-of-government in making the transition to a knowledge-based economy.  One of the many projects he has led is the transformation of the Pan American Region of the World Health Organization into a knowledge-sharing enterprise, improving their ability to respond to health threats such as pandemic influenza, HIV/AIDS, and malaria.  The project was documented as a chapter in the book, “Knowledge Management in Public Health Organizations,” by J. Liebowitz, et al, eds., 2010.  

More recently, he led a strategic knowledge capture and transfer initiative for the U.S. energy sector, and is currently technical director of a project to promote knowledge-sharing among world trade centers and science parks across the globe.He is also technical director on several projects to design and develop knowledge discovery and sharing platforms for integrative medicine,food and agriculture futures, and mathematics education.His decades-long research in this area has been published inthe book: Deep Learning Manual: the knowledge explorer's guide to self-discovery in education, work, and life(2016).

As the first Fellow at the International Institute for Knowledge and Innovation, he is Director of the Enterprise of the Future program and author of the book: Building the Enterprise of the Future: Co-creating and delivering extraordinary value in an eight-billion-mind world(2018).

He is a keynote speaker, a member of the National Speakers Association and the Global Speakers Federation, an editorial board member and reviewer for scientific journals and trade publications, and has been featured in various publications and radio programs.  He writes the widely-read column “The Future of the Future” which appears in KMWorld Magazine.

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