Why are People not Following Procedures ? Because they cant: How to Write Followable Procedures

    /Ginette  /Collazo, Ph.D.speaker of Training Doyensinvite
    Speaker: Ginette Collazo, Ph.D.
    Date: Wednesday, April 17th
    Time: 01:00 PM EDT | 10:00 AM PST


    More Trainings by this Expert
    Duration: 90 Minutes
    Product Code: 50793
    Level: Intermediate
CEU Approved

Training Doyens is recognized by SHRM to offer Professional Development Credits (PDCs) for SHRM-CP or SHRM-SCP. This program is valid for 1.5 PDC for the SHRM-CP or SHRM-SCP. For more information about certification or recertification, please visit shrmcertification.org.


OVERVIEW

Human error is known to be the primary cause of quality and production losses in many industries. Although it is unlikely that human error will ever be eliminated, many human performance problems can be prevented. Human errors start at the design stage. Procedures play a vital role in human reliability.

Nevertheless, it is essential to understand why people don't follow procedures, based on human behavior and the psychology of error.

It’s also important to understand exactly where the instructions weaknesses are so that procedures can be human engineered, improved and fixed.

WHY SHOULD YOU ATTEND

Procedures are essential for both execution and audits. These should be written for users without missing relevant information for regulators. Usually, procedures have weaknesses that harm productivity, quality, and regulatory standing. By attending the webinar you’ll understand why people don't follow procedures and techniques for human error reduction and prevention.

AREAS COVERED

  • SOP writing rules
  • Content development
  • The rationale for procedure use
  • Regulatory compliance background
  • Universal purpose of procedures
  • The human perspective
  • Human error as a root cause
  • The thinking and reading process
  • Common mistakes and causes
  • How to create and maintain a procedure
  • Goals of a procedure
  • Good Procedure Writing practices (terminology, formats, layouts, mixed cases, steps content, familiar words, references, branching, conditional steps, and the use of “Precautions”, “Warnings” and “Cautions”)
  • Procedure styles
  • Use of electronic information networks for procedure access

LEARNING OBJECTIVES

We will discuss how to create and maintain a procedure, starting from content development to formats designed for human error reduction due to procedures.

WHO WILL BENEFIT

  • QA/QC directors and managers
  • Process improvement/excellence professionals
  • Training leaders and managers
  • Plant engineering
  • Compliance officers
  • Regulatory professionals
  • Executive management
  • Manufacturing operations directors
  • Human factors professionals

SPEAKER

Ginette Collazo, PH.D, is a human error and human behavior expert. She has spent more than 15 years in technical training, organizational development and human reliability areas. She has worked with Bristol-Myers Squibb, Johnson & Johnson, Schering-Plough, Wyeth, and has been a consultant with major firms like Abbott, Johnson & Johnson, Perrigo, among many others. She has also implemented human error reduction programs and technology in many small and mid-sized drug and device companies. An active researcher in specialized studies related to human reliability, she is the author of numerous publications on these topics.

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