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Human error is known to be the primary cause of quality and production losses in many industries. Although it is unlikely that human error will ever be eliminated, many human performance problems can be prevented. Human errors start at the design stage. Procedures play a vital role in human reliability.
Nevertheless, it is essential to understand why people don't follow procedures, based on human behavior and the psychology of error.
It’s also important to understand exactly where the instructions weaknesses are so that procedures can be human engineered, improved and fixed.
Procedures are essential for both execution and audits. These should be written for users without missing relevant information for regulators. Usually, procedures have weaknesses that harm productivity, quality, and regulatory standing. By attending the webinar you’ll understand why people don't follow procedures and techniques for human error reduction and prevention.
We will discuss how to create and maintain a procedure, starting from content development to formats designed for human error reduction due to procedures.
Ginette Collazo, PH.D, is a human error and human behavior expert. She has spent more than 15 years in technical training, organizational development and human reliability areas. She has worked with Bristol-Myers Squibb, Johnson & Johnson, Schering-Plough, Wyeth, and has been a consultant with major firms like Abbott, Johnson & Johnson, Perrigo, among many others. She has also implemented human error reduction programs and technology in many small and mid-sized drug and device companies. An active researcher in specialized studies related to human reliability, she is the author of numerous publications on these topics.View all trainings by this speaker