How Leaders Can Create a Culture of Everyday Civility That Means Business

    /Dr. Mitchell   /Kusyspeaker of Training Doyensinvite
    Speaker: Dr. Mitchell Kusy

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    Duration: 60 Minutes
    Product Code: 50734
    Level: Intermediate

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According to Dr. Kusy’s 3-year study of over 400 individuals, 94% of the workforce has dealt with a toxic person over the past five years. These clever chameleons not only create personal angst and get under our skin, they also cost money.

How much? Up to 6% of total compensation costs! And that’s just the beginning of these costs; 51% of victims of their venom are likely to quit; 12% do. And a whopping 87% reported that team climate and performance worsened.

Dr. Kusy will explain the importance of organisational culture and demonstrate how these toxic personalities not only infiltrate your work system but, just as importantly, why you need to understand their system of operation. They get away with bad behavior. Let him show you how to stop them in their tracks and restore everyday civility to new heights.


FEAR. Sometimes referred to as narcissists, bullies, and clever chameleons who knock down, but kiss up; these clever chameleons create fear in the workplace.

UNCERTAINTY. Based on Dr. Kusy’s newly released book, Why I Don’t Work Here Anymore: A Leader’s Guide to Offset the Financial and Emotional Costs of Toxic Employees, this webinar covers the business culture importance and full scope of uncertainties that most leaders have in working with toxic people.

DOUBT FACTORS. Let Dr. Kusy show you how to remove doubt in working with these toxic individuals. You will understand their power, what reinforces their behavior, and most importantly—what leaders can do to restore everyday civility in their organizations and successfully deal with them.


In this webinar, you will understand how Dr. Kusy’s extensive 3-year national study of over 400 individuals provides critical answers for leaders. His heavily researched Toxic Cost Worksheet will demonstrate how leaders can determine the financial ramifications of toxic people in your own organizations—up to 6% of total compensation costs!

Beyond these financial costs, he provides innovative and simple recruiting practices to avoid hiring these narcissistic personas in the first place. Strategies are easier when your toxic person has performance problems. But what about those toxic individuals who are your organizational stars? Mitch shares how giving feedback to a toxic star is painful, but it can be done quite effectively.

He concludes this webinar by demonstrating how to integrate these strategies into daily practice for organisational culture management —building new norms of respectful engagement that offset toxic behaviors. Positive organizational cultures are designed one strategy and one person at a time.

He relates this through rich examples, robust practices, and clear strategies—all formed from his research and evidence-based methods and engaged for the past 15 years with benchmarked success!


In a landmark 3-year national study of over 400 individuals on what makes toxic people tick, Dr. Mitch Kusy uncovers why 94% of the workforce has dealt with them unsuccessfully as well as how they erode our personal well being, team performance, and the bottom line.

There’s a better way! And Dr. Kusy’s evidence-based practices will show you how to stop them in their tracks, reinforce respectful engagement, and tips creating a culture of civility in the workplace. All helping in organisational culture management and impacting the bottom line positively and significantly!


• Leaders
• Executives
• VP of HR
• All HR directors, managers, and generalists
• Supervisors
• Managers
• Director of Risk Management


Years of Experience: 29+ years 

Areas of Expertise: Workplace Civility, Handling Toxic Behaviors, and Culture Change

Based on an extensive three-year national research study that Dr. Mitchell Kusy and his colleague have conducted, Dr. Kusy has traveled the world sharing not only their cutting-edge research on toxic personalities, but just as importantly—what to do about it. Dr. Mitchell Kusy’s latest book, Why I Don’t Work Here Anymore: A Leader’s Guide to Offset the Financial and Emotional Costs of Toxic Employees, shares top evidence-based practices in handling toxic personalities and creating work cultures of everyday civility that mean business—bottom line business! Dr. Kusy has become known internationally as the how-to “guide on the side” to help leaders deal with this often gossiped-about, but hardly ever acted-upon problem!

A 2005 Fulbright Scholar in Organization Development, Dr. Kusy is a professor in the PhD. Program, Graduate School of Leadership & Change, Antioch University. Mitch has consulted and has been a keynote speaker with hundreds of organizations nationally and internationally—helping create work cultures of everyday civility impacting individual, team, and bottom-line performance. He previously headed leadership and organization development at American Express and HealthPartners. Previous to his just-released book, Why I Don't Work Here Anymore: A Leader’s Guide to Offset the Financial and Emotional Costs of Toxic Employees, Mitch co-authored five business books—one a best-seller. In 1998, he was named Minnesota Organization Development Practitioner of the Year. 

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