This webinar has been approved for 1 HR (General) recertification credit hours toward aPHR™, PHR®, PHRca®, SPHR®, GPHR®, PHRi™ and SPHRi™ recertification through HR Certification Institute® (HRCI®). Please make note of the activity ID number on your recertification application form.

"For more information about certification or recertification, please visit the HR Certification Institute website at www.hrci.org. The use of this seal confirms that this activity has met HR Certification Institute's® (HRCI®) criteria for recertification credit pre-approval."

---

Training Doyens is recognized by SHRM to offer Professional Development Credits (PDCs) for SHRM-CP or SHRM-SCP. This program is valid for 1 PDC for the SHRM-CP or SHRM-SCP. For more information about certification or recertification, please visit shrmcertification.org.

OVERVIEW

In this fast-paced webinar, corporate culture expert Larry Johnson will discuss coaching techniques for leaders and more.

He will also share with you a technique we call Mode Management Coaching®.

The program shows you how to vary your coaching style to match the needs and abilities of each person with whom you work so you raise the odds of their success as an employee and your success as a coach.

WHY SHOULD YOU ATTEND

After hiring the right people, coaching people to improve their performance can be a daunting responsibility for many managers and supervisors.

• Do you ever wonder why some people you are coaching seem to soak up your advice and thrive on it while others simply don’t get it?
• Do some of your folks seem to resist when you give directions?
• Are there times when you wish people would use their heads and not coming running to you every time they run into a problem?
• Do you lose sleep worrying if your subordinates are managing as you would like them to?
• Would the people who work for you say you are a micro-manager?
• Are you sure about that?
• Do you ever wonder “when to hold’em and when to fold’em when it comes to keeping a non-performing or difficult employee?

AREAS COVERED

You will learn:

• Five coaching modes and how to use them.
• Effective coaching skills for managers and how to determine what each coachee needs from you to succeed.
• When and how to vary your approach.
• What variable to consider when coaching in different situations.
• How to determine when to give orders and when to ask for input.
• The right questions to ask to maximize the coachee’s outcomes.
• How to respond to a decline in the coachee’s performance.

LEARNING OBJECTIVES

This webinar goes beyond the standard formula of Explaining-Showing-Observing-Giving Feedback model that is used in most coaching programs.

You will learn advanced coaching techniques for managers and how to tailor your coaching efforts to match the readiness and capability of the person being coached, thus ensuring that you both get the best result.

WHO WILL BENEFIT

• Team leaders
• Managers
• Directors
• Leaders – anyone who manages or coaches others.

SPEAKER

Years of Experience: 30+ years

Areas of Expertise: Leadership, Organization Culture, and Employee Development

For thirty years, Larry Johnson has been helping organizations create more productive cultures through the development of strong leaders and dedicated employees. He has received rave reviews from more than150,000 business, government, and health-care professionals in every state in the union, as well as

in Great Britain, China, Indonesia, Central America and Australia for his presentations on the topics of leadership, change, customer service, and honesty in business. Additionally, Larry has eight years of real life experience as a manager in health care, three years as a manager in city government, and 30 years as president of his own consulting firm.

Publications

Larry is the coauthor of the highly acclaimed, top-selling business ethics book, Absolute Honesty: Building A Corporate Culture That Values Straight Talk And Rewards Integrity and the landmark guide to managing inter-generational conflict, Generations Inc., From Boomers To Linksters, Managing the Friction Between Generations at Work. 

Larry has been quoted in CNN Tech, the Wall Street Journal and the Harvard Business Review. He has appeared on CNN and has written more than 200 published articles on the topic of improving organizational culture.

Clients

Among many others, Larry has spoken for Rocky Mountain Governmental Purchasing Association, NAA (National Association of Realtors, National Apartment Association), IREM (Institute for Real Estate Management), Virginia Apartment Association, Westinghouse, General Electric, Harley-Davidson Motor Company, Intel Corporation, Southwest Airlines, American Express, McDonald’s Corporation, Federal Express, the U.S. Bureau of Land Management, the American Health Care Association, and the Nuclear Regulatory Commission.

Education

• M.A. Counseling Psychology - Northern Arizona University, Flagstaff AZ
• B.A. Education - Arizona State University, Tempe AZ

Experience

• 4 years in health care management
• 7 years as training manager in government and the private sector
• 30 years as president of his own training and consulting firm