Who are toxic personalities?
“They are often known as narcissists, bullies, and clever chameleons who knock down, but kiss up,” said Dr. Kusy, author of his newly released book, Why I Don’t Work Here Anymore: A Leader’s Guide to Offset the Financial and Emotional Costs of Toxic Employees. They shame, manipulate, and belittle in public and private as their modus operandi. Leaders feel the angst they cause, but are often unaware of how prevalent they are or how much they cost—in terms of money and team performance.
Mitch will show you how to deal with toxic people at work and how to calculate financial costs of toxic people in your organization, as well as innovative and simple recruiting practices to avoid hiring these narcissistic personas in the first place. And what about those 51% of employees who are likely to quit because of a toxic person?
Stay tuned for his innovative use of the exit interview that means business, resulting in cost savings with less turnover.
He tackles the two top questions he has received from previous participants:
FEAR: Strategies for dealing with toxic people are easier when your toxic person has performance problems, but what about leadership fears when toxic individuals are your organizational stars?
UNCERTAINTY: Mitch shares how giving feedback to a toxic star is painful because of the uncertainty of results, but it can be done quite effectively.
DOUBT FACTORS: He removes many of our doubts in this webinar by demonstrating how to deal with toxic people at work and how to integrate strategies into daily practice—building new norms of respectful engagement that offset toxic behaviors. Positive organizational cultures are designed one strategy and one person at a time. He relates this through rich examples, robust practices, and clear strategies—all formed from Dr. Kusy’s research and evidence-based methods.
Dr. Mitch Kusy shares the extensive 3-year national study that he conducted with over 400 individuals on toxic personalities. Mitch’s heavily researched protocol will demonstrate the top 12 strategies for dealing with toxic personalities and establish cultures of everyday civility. What can leaders do to both deal with them once they are in your organization, as well as how to prevent these Dr. Jekyll and Mr. Hydes from ever entering your company?
Years of Experience: 29+ years
Areas of Expertise: Workplace Civility, Handling Toxic Behaviors, and Culture Change
Based on an extensive three-year national research study that Dr. Mitchell Kusy and his colleague have conducted, Dr. Kusy has traveled the world sharing not only their cutting-edge research on toxic personalities, but just as importantly—what to do about it. Dr. Mitchell Kusy’s latest book, Why I Don’t Work Here Anymore: A Leader’s Guide to Offset the Financial and Emotional Costs of Toxic Employees, shares top evidence-based practices in handling toxic personalities and creating work cultures of everyday civility that mean business—bottom line business! Dr. Kusy has become known internationally as the how-to “guide on the side” to help leaders deal with this often gossiped-about, but hardly ever acted-upon problem!
A 2005 Fulbright Scholar in Organization Development, Dr. Kusy is a professor in the PhD. Program, Graduate School of Leadership & Change, Antioch University. Mitch has consulted and has been a keynote speaker with hundreds of organizations nationally and internationally—helping create work cultures of everyday civility impacting individual, team, and bottom-line performance. He previously headed leadership and organization development at American Express and HealthPartners. Previous to his just-released book, Why I Don't Work Here Anymore: A Leader’s Guide to Offset the Financial and Emotional Costs of Toxic Employees, Mitch co-authored five business books—one a best-seller. In 1998, he was named Minnesota Organization Development Practitioner of the Year.View all trainings by this speaker