An Introduction to Conflict Resolution and Self-Management

    /Biagio  /Sciaccaspeaker of Training Doyensinvite
    Speaker: Biagio Sciacca


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    Duration: 90 Minutes
    Product Code: 50612
    Level: Intermediate

OVERVIEW

After attending this webinar participants will be able to see the difference between conflict and emotion and constructive argument and forward facilitation.

By understanding the model of social styles and the fact that different people respond diversely to varying stimuli, participants will be able ideate workplace conflict resolution strategies, slow down their emotional response to conflict and replace it with constructive dialogue.

WHY SHOULD YOU ATTEND

If you are worried about how to deal with people who hate you, your temper getting the best of, or speaking off the cuff in emotionally charged situations, only to regret what was said later, this webinar will assist you in understanding the basics of conflict resolution, human interaction and negating the emotional response so prevalent in today’s business world.

If you are worried about not be promotable or being held back because of your lack of understanding how people think and behave, and how to handle conflict in the workplace this webinar is the correct starting point for you.

AREAS COVERED

  • Introduction – 5 minutes
  • Your most critical challenges in managing your personal level of interpersonal communications - 10 minutes
  • Understanding yourself – 20 minutes
  • Understanding the psychology others – 15 minutes
  • Putting the two together – 20 minutes
  • Summary and wrap up – 5 minutes
  • Q&A – 15 minutes

LEARNING OBJECTIVES

The nature of conflict resolution in the workplace revolves around 3 key aspects of behavioural analysis:

  • Understanding yourself
  • Understanding the psychology of other person
  • Movement toward adaptability and celebrating complementarity

By understanding our motives and who we are while maintain a healthy understanding of the other person we can comprehend how to handle conflict in the workplace and replace conflict with understanding, mutual respect and movement forward in a positive direction.

WHO WILL BENEFIT

Board room to boiler room. Anyone interested in developing better relationships with another individual can benefit from this process.

Although slanted toward management, Individual Contributors can garner a great deal of practical advice and knowledge by attending.

SPEAKER

Years of Experience: 39+

Areas of Expertise: Management, Leadership, Hiring and Staff Development

Biagio Sciacca, known to his friends as Bill, was a lifelong resident of Pittston, PA. He is the owner of Intelligent Motivation, Inc. a global consulting and training firm specializing in management and leadership training as well as psychological assessment for hiring and staff development. He is the author of several books relating to goal setting, and his third book, Provocative Leadership, is publishing soon. Now residing in Tamarindo, Costa Rica, he divides his time between his international clients, writing his next book and wandering aimlessly on the beach.

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