Telephone Skills for Customer Service and Sales Professionals: Create a positive impression of you—and your organization

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    Speaker: Audrey Halpern

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    Duration: 60 Minutes
    Product Code: 50501
    Level: Intermediate

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The phone is an essential tool for conducting business. Answering a business call at your workplace involves a different approach relative to a regular, non-business call. When a call is answered professionally, courteously, and warmly, and customers are satisfied with your product or service, they will come back with repeat orders and referrals. Think about the phone as extension of who you are or how you want to be viewed by others. It is essential to put into practice, telephone communication skills so that you can create and maintain a professional and credible image.


This webinar will focus on honing outstanding telephone skills in order to meet and exceed customer expectations. You will learn how to present a professional, knowledgeable image that reflects well on you and on your company.


This webinar will arm you with practical tips and techniques to be able to interact professionally with anyone over the phone.


The telephone is your customer's lifeline to your company. It is essential to understand, not just which techniques can be used, but the advantages and disadvantages of communicating by telephone. Customer service phone skills are a critical to have.


  • Commercial office staff
  • Sales professionals
  • Customer service representatives
  • Receptionists
  • Secretaries
  • Anyone who communicates with customers over the telephone


Years of Experience: 20+ years

 Areas of Expertise: Soft Skills Training, Facilitation, and Content Development

Audrey Halpern is a soft skills training facilitator consultant with 20+ years of experience. Audrey is currently a  faculty member of American Management Association where she trains productivity and communication skills.

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