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OVERVIEW

Human error is known to be the major cause of quality and production losses in many industries. Although it is unlikely that human error will ever be totally eliminated, many human performance problems can be prevented.

WHY SHOULD YOU ATTEND

Human error reduction starts at the design stage. Procedures play a vital role in human reliability. Nevertheless, it is really important to understand human behaviour and the psychology of error as well as understand exactly where the instructions weaknesses are, so procedures can be human engineered, improved and/or fixed. 

This webinar offers practical approaches to address good procedure writing practices to reduce the likelihood of procedures.

AREAS COVERED

SOP writing outline content

The reason of procedures

• Regulatory compliance background
• Universal purpose of procedures

The Human perspective

• Human error as a root cause
• The thinking and reading process
• Common human reliability mistakes and causes

How to create and maintain a procedure

• Goals of a procedure
• Good Procedure Writing practices (Terminology, Formats, layouts, mixed cases, steps content, common words, references, branching, conditional steps, the use of “Precautions”, “Warnings” and “Cautions”
• Procedure styles
• Use of electronic information networks for procedure access

LEARNING OBJECTIVES

• Understand the importance of procedures
• Learn why people refuse to use procedures
• Understand the common Human Errors and deviations related to the use of procedures
• Understand the reading and writing processes and how people may impact the processes

WHO WILL BENEFIT

• QA/QC Directors and Managers
• Process Improvement/ Excellence Professionals
• Training Directors and Managers
• Plant Engineering Personnel
• Compliance Officers
• Regulatory Professionals
• Executive Management
• Manufacturing Operations Directors
• Human Factors Professionals

SPEAKER

Years of Experience: 23+ years

Areas of Expertise: Engineering Psychology and Human Reliability

Ginette Collazo, Ph. D. is an Industrial-Organizational Psychologist with 20 years of experience that specializes in Engineering Psychology and Human Reliability, disciplines that study the interaction between human behavior and productivity. She has held positions leading training and human reliability programs in the Pharmaceutical and Medical Device Manufacturing Industry.

Ten years ago, Dr. Collazo established Human Error Solutions (HES), a Florida based boutique consulting firm, where she has been able to position herself as one of the few Human Error Reduction Experts in the world. HES, led by Dr. Collazo, developed a unique methodology for human error investigations, cause determination, CA-PA development and effectiveness that has been implemented and proven amongst different industries globally. This scientific method has been applied in critical quality situations and workplace accidents.