Writing SOP’s for Human error assessment and reduction technique (HEART)

    /Ginette  /Collazo, Ph.D.speaker of Training Doyensinvite
    Speaker: Ginette Collazo, Ph.D.


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    Duration: 90 Minutes
    Product Code: 50491
    Level: Intermediate
CEU Approved

Training Doyens is recognized by SHRM to offer Professional Development Credits (PDCs) for SHRM-CP or SHRM-SCP. This program is valid for 1 PDC for the SHRM-CP or SHRM-SCP. For more information about certification or recertification, please visit shrmcertification.org.


OVERVIEW

Human error is known to be the major cause of quality and production losses in many industries. Although it is unlikely that human error will ever be totally eliminated, many human performance problems can be prevented.

WHY SHOULD YOU ATTEND

Human error reduction starts at the design stage. Procedures play a vital role in human reliability. Nevertheless, it is really important to understand human behaviour and the psychology of error as well as understand exactly where the instructions weaknesses are, so procedures can be human engineered, improved and/or fixed. 

This webinar offers practical approaches to address good procedure writing practices to reduce the likelihood of procedures.

AREAS COVERED

SOP writing outline content

The reason of procedures

  • Regulatory compliance background 
  • Universal purpose of procedures

The Human perspective

  • Human error as a root cause 
  • The thinking and reading process
  • Common human reliability mistakes and causes

How to create and maintain a procedure

  • Goals of a procedure
  • Good Procedure Writing practices (Terminology, Formats, layouts, mixed cases, steps content, common words, references, branching, conditional steps, the use of “Precautions”, “Warnings” and “Cautions” 
  • Procedure styles
  • Use of electronic information networks for procedure access

LEARNING OBJECTIVES

  • Understand the importance of procedures
  • Learn why people refuse to use procedures
  • Understand the common Human Errors and deviations related to the use of procedures
  • Understand the reading and writing processes and how people may impact the processes

WHO WILL BENEFIT

  • QA/QC Directors and Managers 
  • Process Improvement/ Excellence Professionals 
  • Training Directors and Managers 
  • Plant Engineering Personnel
  • Compliance Officers 
  • Regulatory Professionals 
  • Executive Management
  • Manufacturing Operations Directors
  • Human Factors Professionals

SPEAKER

Ginette Collazo, PH.D, is a human error and human behavior expert. She has spent more than 15 years in technical training, organizational development and human reliability areas. She has worked with Bristol-Myers Squibb, Johnson & Johnson, Schering-Plough, Wyeth, and has been a consultant with major firms like Abbott, Johnson & Johnson, Perrigo, among many others. She has also implemented human error reduction programs and technology in many small and mid-sized drug and device companies. An active researcher in specialized studies related to human reliability, she is the author of numerous publications on these topics.

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Purchase Options

Recorded Session

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$199

Training DVD or USB Flash Drive

Free shipment within 72 Hours, from the date of webinar completion

$379

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