This webinar has been approved for 1 HR (General) recertification credit hours toward aPHR™, PHR®, PHRca®, SPHR®, GPHR®, PHRi™ and SPHRi™ recertification through HR Certification Institute® (HRCI®). Please make note of the activity ID number on your recertification application form.

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Training Doyens is recognized by SHRM to offer Professional Development Credits (PDCs) for SHRM-CP or SHRM-SCP. This program is valid for 1 PDC for the SHRM-CP or SHRM-SCP. For more information about certification or recertification, please visit shrmcertification.org.

OVERVIEW

Resolving Workplace Conflict looks at the common causes of disagreement, which includes cultural differences, different expectations, and communication difficulties.  Some of course is due to negative competition. Most conflict can be resolved and this course teaches several strategies for helping protagonists deal with their conflict in the most positive manner possible.  Conflict affects not only the people directly involved but their teams, neighbors and co-workers.  The faster it is resolved with the people involved, the better it is for everyone in the organization.

WHY SHOULD YOU ATTEND

Whether a manager, a parent, or a co-worker, learning to resolve workplace conflict is a skill that is useful in many areas of your life.  Everyone will benefit from this course.

AREAS COVERED

Descriptions of Alternative Dispute Resolution (ADR) Reasons Conflict Occurs, Some examples, Women in the Workplace, Age and Generational differences, cultural differences, Management styles, Distant Teams conflict, Stanford’s research, too many hours at work, Out litigious society, tyranny of pleasantness, cognitive styles, value differences, Methods for Reducing Conflict and specific examples of conflict.

LEARNING OBJECTIVES

Workplace conflict is frequent and natural. Some are resolved easily by the parties involved. Most disagreements can be resolved through careful mediation with a qualified mediator.

WHO WILL BENEFIT

Although this course will be beneficial for everyone to learn about the reasons for conflict and ways to resolve it – it is especially important for management at all levels and HR professionals.

SPEAKER

ArLyne Diamond, Ph.D. is an internationally recognized Leadership, Management, Professional Development, and  Organizational Development (O-D) consultant specializing in people and processes in the workplace. Multifaceted, Dr. Diamond has extensive experience in a wide range of disciplines (business, education, management, marketing, business ownership, psychology – and some economics and law as well). This enables her to see things from a variety of angles and to cleave to the essence of a problem quickly, offering her clients creative and practical solutions.

As the President and Founder of her consulting firm, Diamond Associates, which was established in 1981, Dr. Diamond’s clients range from boards of directors and upper management to support staff in many industries, both public and private.  This includes small business and professional practices, corporations, associations, service/charity organizations and government agencies (including police and fire). She works with individuals, teams and large groups. Dr. Diamond trains Boards of Directors and teaches several courses to board members and those striving for board appointments.

She is well known for her skill in large and small group process, including workshops in strategic planning, change management, conflict resolution, system streamlining, communication, management of people and projects,  as well as board of directors development, committee and team training.

Her executive consulting/coaching and mentoring of individuals includes helping new CEOs grow into their position and learn how to create and work with executive teams, stakeholders, and others in their organization.

Dr. Diamond teaches a wide range of MBA university courses in Business, Organizational Development, Quality, Change Management, Persuasion/Negotiation, Marketing, and Leadership.

Born into a family and culture of service to others, ArLyne has been involved with many associations, service and charity organizations.  A listing is available here.   She is currently active in politics, Rotary, and ProMatch, an organization dedicated to helping those out of work, where she offers workshops and a weekly drop-in helping people with finding themselves, resumes, interview skills and landing the job.