Your employee retention rates will be much greater with engaged employees. An engaged employee will be far more productive than one who has checked out. Management needs to learn how to keep high potential employees and keep them engaged.
The most common way to learn whether your staff is engaged is through surveys. If they are not engaged it is important to find the root cause and take corrective action. In order to get to the root cause you must ask the right questions.
We will focus on asking the right questions. We will talk about the difference between satisfaction and engagement. We will discuss the importance of employee loyalty and customer loyalty and retention.
How to, when to, and what to do with the survey will be included
Retaining your best employees and reducing turnover is an objective of every progressive HR department. Those organizations with higher than acceptable turnover are always looking for answers.
Many times the reasons given are based on antidotal information. Many times the information is skewed with hiring managers’ opinions.
Reacting to this information without reliable data can be very costly to an organization in terms dollars spent, business disruption, further turnover, and lost customers.
It is necessary to have data driven policies that foster employee retention. A reliable Employee Engagement Survey process will provide this data.
Learn the difference between employee satisfaction and engagement. Also learn how to utilize employee engagement surveys for employee retention.
Grant Schneider, CBC, SHRM-SCP, SPHR, is president and founder of Performance Development Strategies. His company helps organizations achieve greater results by aligning people in the organization with the organization’s mission and strategy. Grant helps these organizations create change, develop managers and executives, and create high performing teams resulting in engaged employees and loyal customers. Grant is a Certified Coach using an approach that helps organizations identify their vision of success, develop the roadmap, create goals and then achieve those goals.
Prior to starting Performance Development Strategies, Grant had a 30 year track record in operations and people development. His previous experience includes Chief People Officer for the Briad Group which operates the largest TGI Friday’s restaurant chain as well as operating Wendy’s restaurants and Marriott hotels. During his tenure at Briad he successfully facilitated the post merger integration of services of two equal sized pre merger organizations. Later he helped define corporate mission and cultural pillars to put the company on track to become an employer of choice. Prior to that, he was Director of Global Human Resources for Brunschwig & Fils, an international distributer of fine decorative fabrics and home furnishings. Prior corporate experience includes Sears Holdings, holding positions in operations, merchandising, human resources, training and development. He has worked with MacDermid, a chemical manufacturer, Kraft Foods Credit Union, and Community Connect, an Internet social networking company.
Grant has served in numerous community and professional volunteer leadership roles. He served on the Westchester County Private Industry Council. He is a past president of the Westchester Human Resource Management Association as well as past Executive Director of the New York State Society for Human Resource Management and has served on the Society for Human Resources’ national panel for HR Metrics and Human Capital Measurement. He is currently runs the Academy for Entrepreneurial Excellence which is a joint venture of the Business Council of Westchester and Westchester Community College.View all trainings by this speaker