This webinar has been approved for 1 HR (General) recertification credit hours toward aPHR™, PHR®, PHRca®, SPHR®, GPHR®, PHRi™ and SPHRi™ recertification through HR Certification Institute® (HRCI®). Please make note of the activity ID number on your recertification application form.
"For more information about certification or recertification, please visit the HR Certification Institute website at www.hrci.org. The use of this seal confirms that this activity has met HR Certification Institute's® (HRCI®) criteria for recertification credit pre-approval."
Training Doyens is recognized by SHRM to offer Professional Development Credits (PDCs) for SHRM-CP or SHRM-SCP. This program is valid for 1 PDC for the SHRM-CP or SHRM-SCP. For more information about certification or recertification, please visit shrmcertification.org.
Learn how to manage more effectively than ever before … in just 3 hours!
You’ll gain insight into more effective time management, how to successfully manage difficult people, how to communicate more effectively so others will respond accordingly … just for starters!
We’ll have 3 Q&A sessions, specifically to answer all your questions about how to manage more effectively.
Among the topics we’ll address::
Take control of your time...and get control of your entire work day!
The speed of everything has changed. Are your time management skills up to the challenge?
Do you put off more today than you can ever accomplish tomorrow; exhaust yourself by 4:00 p.m. with only a fraction of your work done; see yourself as a decision maker who never gets around to making decisions; dread the next business meeting—or worse, going back to your desk to see what voice mails and emails await you? If you’re doing more and enjoying it less, it’s time to get out of the time trap and back to productive management! This presentation gives you practical techniques for controlling time and making it a manageable resource.
king it a manageable resource.
How can you resolve conflicts less painfully, delegate critical tasks more efficiently, energize your employees and transform resistance into support?
Adjusting your management and personal styles to complement the culture of your work group and your company as a whole can be the catalyst that motivates your teams to heightened productivity.
Utilizing extensive practice in the principles of emotional intelligence, Successfully Managing People underscores the importance of self-awareness in developing sensitivity to and better communication with others. You’ll leave this three-day seminar well versed in the most effective methods for dealing with difficult people…winning cooperation and trust…and ensuring that your people’s values and your organization’s goals are in sync.
In order to function at maximum effectiveness, a manager must master critical communication skills, including active listening, the ability to receive and provide constructive feedback, to resolve conflicts and to coach and mentor.
By attending, you will understand how to even more effectively:
Self-Evaluation: How Do You Manage Your Time
Concentration and Focus
Planning to Succeed
Decision Making and Prioritizing
Establishing Boundaries to Create Balance
Setting SMART Goals
Effectively Managing Difficult People
Effective Listening / Understanding Before Being Understood
Constructive Feedback / Gaining Advice While Avoiding Conflict
Resolving Conflicts / Dealing with Others’ Resistance
Making Coaching Work / Providing Guidance for Improving Performance
Have you ever wanted every question you’ve ever had about managing effectively answered? Well, now’s your opportunity!
We’ll address Time and Task Management, Successfully Dealing With Every Kind of Difficult Person and our Effective Manager’s Communication Skills Toolbox, as well as include 3 Q&A sessions throughout our 180-minute Management Extravaganza!
Years of Experience: 37+ years
Areas of Expertise: Management and Organizational Development
Chris DeVany is the Founder and President of Pinnacle Performance Improvement Worldwide, a firm which focuses on management and organizational development. Pinnacle’s clients include global organizations such as Visa International, Cadence Design Systems, Coca Cola, Sprint, Microsoft, Aviva Insurance, Schlumberger and over 500 other organizations in 22 countries. He has been a consultant to government agencies like the Federal Government of the United States, the Royal Government of Saudi Arabia, Government of Canada, Government of Cayman Islands and Her Majesty's Government of the United Kingdom.
He has published numerous articles in the fields of surviving mergers and acquisitions, surviving change, project management, management, sales, team-building, leadership, ethics, customer service, diversity and work-life balance. His publications range widely, touching all important aspects, right from ASTD/Performance in Practice to Customer Service Management. His book, “90 Days to a High-Performance Team”, published by McGraw Hill, has helped executives, managers and team leaders improve their performance and professional decisions. Chris has been interviewed for various radio and television programs.
He has assisted organizations in merger, acquisitions and facilitated post-merger and acquisition integration. He has also actively been a mentor in developing project management, sales, customer service and marketing strategies, in-bound and out-bound call center programs, training and development management and new hirees. Fostering corporate growth through creative change and innovative initiatives is his forte! He is a Boston University alumnus, with degrees in management studies and organizational behavior.View all trainings by this speaker