The Effective Manager’s Boot Camp: Managing Your Time Effectively, Difficult People, Communication Skills and All Your Questions Answered In Just 180 Minutes!

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    Speaker: Chris DeVany


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    Duration: 180 Minutes
    Product Code: 50184
    Level: Advanced

CEU Approved

This webinar has been approved for 1 HR (General) recertification credit hours toward aPHR™, PHR®, PHRca®, SPHR®, GPHR®, PHRi™ and SPHRi™ recertification through HR Certification Institute® (HRCI®). Please make note of the activity ID number on your recertification application form.

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CEU Approved

Training Doyens is recognized by SHRM to offer Professional Development Credits (PDCs) for SHRM-CP or SHRM-SCP. This program is valid for 1 PDC for the SHRM-CP or SHRM-SCP. For more information about certification or recertification, please visit shrmcertification.org.


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OVERVIEW

Learn how to manage more effectively than ever before … in just 3 hours!

You’ll gain insight into more effective time management, how to successfully manage difficult people, how to communicate more effectively so others will respond accordingly … just for starters!

We’ll have 3 Q&A sessions, specifically to answer all your questions about how to manage more effectively.

Among the topics we’ll address::

Take control of your time...and get control of your entire work day!

The speed of everything has changed. Are your time management skills up to the challenge?

Do you put off more today than you can ever accomplish tomorrow; exhaust yourself by 4:00 p.m. with only a fraction of your work done; see yourself as a decision maker who never gets around to making decisions; dread the next business meeting—or worse, going back to your desk to see what voice mails and emails await you? If you’re doing more and enjoying it less, it’s time to get out of the time trap and back to productive management! This presentation gives you practical techniques for controlling time and making it a manageable resource.

king it a manageable resource.

How can you resolve conflicts less painfully, delegate critical tasks more efficiently, energize your employees and transform resistance into support?

Adjusting your management and personal styles to complement the culture of your work group and your company as a whole can be the catalyst that motivates your teams to heightened productivity. 

Utilizing extensive practice in the principles of emotional intelligence, Successfully Managing People underscores the importance of self-awareness in developing sensitivity to and better communication with others. You’ll leave this three-day seminar well versed in the most effective methods for dealing with difficult people…winning cooperation and trust…and ensuring that your people’s values and your organization’s goals are in sync.

In order to function at maximum effectiveness, a manager must master critical communication skills, including active listening, the ability to receive and provide constructive feedback, to resolve conflicts and to coach and mentor.

WHY SHOULD YOU ATTEND

By attending, you will understand how to even more effectively:

  • Achieve better results through more effective planning and clarifying objectives 
  • Delegate effectively and free yourself for bigger tasks 
  • Set group goals and priorities 
  • Eliminate the time wasters 
  • Handle interruptions and distractions 
  • Say no to unreasonable demands 
  • Redirect your efforts to the most important and valid tasks 
  • Make sure there is time in the day for you 
  • Learn strategies to improve concentration and increase your efficiency
  • Motivate and direct the employees you rely on—even when they don’t share your values 
  • Adjust your management and personal style to the needs of different situations 
  • Get more done by using the appropriate delegation techniques for any given situation 
  • Resolve conflict more effectively in a wide variety of situations 
  • Turn difficult people and poor performers into team players 
  • Win the cooperation and trust from everyone in your organization 
  • Increase your confidence, leadership skills and personal and professional satisfaction in your job
  • Use coaching to guide and direct your team members to improving performance 
  • Listen actively
  • Receive and provide constructive feedback
  • Resolve conflicts
  • Coach and mentor

AREAS COVERED

Self-Evaluation: How Do You Manage Your Time

  • Take the Time-Mastery Profile® to identify how you spend your time 
  • Highlight your strengths and challenges with time 
  • Identify timewasters and learn how to avoid them using new techniques 

Concentration and Focus

  • Learn techniques that will help you complete your tasks at a faster rate 
  • Discuss how to handle distractions and interruptions—both self- and other-imposed 

Planning to Succeed

  • Refine the planning process and goal-setting system using the SMART technique 

Decision Making and Prioritizing

  • Align your priorities with your goals for better decision making 
  • Learn about “the window of opportunity” to determine the most appropriate course of action

Getting Organized

  • Learn the principles of organization to eliminate clutter and maintain order and effective filing systems 
  • Learn to manage your phone, e-mail and electronic files 

Establishing Boundaries to Create Balance

  • Learn when to say “yes” and when to say “no” 
  • Say “yes” to yourself...by saying “no” to others 
  • Create quiet zones to think, reflect and concentrate 
  • Build a commitment to your own time-management plan—it’s up to you!

Setting SMART Goals

  • SMART: Specific, Measurable, Achievable, Relevant, Timely
  • What are my roles?
  • What weekly goal will I set for each role?
  • TOPPS: Task, Objective, Product, Program, Schedule
  • OPICS: Output, Product, Input, Conditions, Standards
  • Setting milestones
  • Working the Plan

Effectively Managing Difficult People

  • Motivate and direct the employees you rely on—even when they don’t share your values 
  • Adjust your management and personal style to the needs of different situations 
  • Get more done by using the appropriate delegation techniques for any given situation 
  • Resolve conflict more effectively in a wide variety of situations 
  • Turn difficult people and poor performers into team players 
  • Win the cooperation and trust from everyone in your organization 
  • Increase your confidence, leadership skills and personal and professional satisfaction in your job

Effective Listening / Understanding Before Being Understood

  • What is the Value of Listening?
  • Why People Don’t Listen and the Consequences
  • How to Listen Effectively and Actively
  • Practice Listening Exercise
  • Responsibility of the Communicator in Being Heard

Constructive Feedback / Gaining Advice While Avoiding Conflict

  • The Value of Constructive Feedback
  • Why People Don’t Give Feedback and the Consequences
  • How to Give Constructive Feedback
  • Practice Feedback Exercise
  • Guidelines for the Feedback Receiver

Resolving Conflicts / Dealing with Others’ Resistance

  • The Nature of Resistance
  • Types of Resistance
  • Typical Responses to Resistance
  • Approaching Resistance and How to Deal with It
  • The Keys to Effectively Resolving Conflicts

Making Coaching Work / Providing Guidance for Improving Performance

  • Characteristics of Effective Coaches
  • How to Coach Effectively
  • The Value of Careful Listening in Coaching 
  • Being an Effective Role Model
  • Using Coaching to Improve Performance

LEARNING OBJECTIVES

Have you ever wanted every question you’ve ever had about managing effectively answered?  Well, now’s your opportunity!

We’ll address Time and Task Management, Successfully Dealing With Every Kind of Difficult Person and our Effective Manager’s Communication Skills Toolbox, as well as include 3 Q&A sessions throughout our 180-minute Management Extravaganza!

WHO WILL BENEFIT

  • CEO
  • Senior Vice President
  • Vice President
  • Executive Director
  • Managing Director
  • Regional Vice President
  • Area Supervisor
  • Manager

SPEAKER

Years of Experience: 37+ years

Areas of Expertise: Management and Organizational Development

Chris DeVany is the Founder and President of Pinnacle Performance Improvement Worldwide, a firm which focuses on management and organizational development. Pinnacle’s clients include global organizations such as Visa International, Cadence Design Systems, Coca Cola, Sprint, Microsoft, Aviva Insurance, Schlumberger and over 500 other organizations in 22 countries. He has been a consultant to government agencies like the Federal Government of the United States, the Royal Government of Saudi Arabia, Government of Canada, Government of Cayman Islands and Her Majesty's Government of the United Kingdom.

He has published numerous articles in the fields of surviving mergers and acquisitions, surviving change, project management, management, sales, team-building, leadership, ethics, customer service, diversity and work-life balance. His publications range widely, touching all important aspects, right from ASTD/Performance in Practice to Customer Service Management. His book, “90 Days to a High-Performance Team”, published by McGraw Hill, has helped executives, managers and team leaders improve their performance and professional decisions. Chris has been interviewed for various radio and television programs.

He has assisted organizations in merger, acquisitions and facilitated post-merger and acquisition integration. He has also actively been a mentor in developing project management, sales, customer service and marketing strategies, in-bound and out-bound call center programs, training and development management and new hirees. Fostering corporate growth through creative change and innovative initiatives is his forte! He is a Boston University alumnus, with degrees in management studies and organizational behavior.

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$499

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