Why are people not following procedures? Because they cant: how to write followable procedures

    /Ginette  /Collazo, Ph.D.speaker of Training Doyensinvite
    Speaker: Ginette Collazo, Ph.D.


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    Duration: 90 Minutes
    Product Code: 50178
    Level: Intermediate

OVERVIEW

Human error is known to be the primary cause of quality and production losses in many industries. Although it is unlikely that human error will ever be eliminated, many human performance problems can be prevented. Human errors start at the design stage. Procedures play a vital role in human reliability. Nevertheless, it is essential to understand human behavior and the psychology of error as well as understand exactly where the instructions weaknesses are so that procedures can be human engineered, improved and fixed.

WHY SHOULD YOU ATTEND

Procedures are essential for both execution and audits. These should be written for users without missing relevant information for regulators. Usually, procedures have weaknesses that harm productivity, quality, and regulatory standing. We will discuss from content development to formats designed for human error reduction due to procedures.

AREAS COVERED

  • SOP writing outline
  • Content development
  • The rationale for procedure use
  • Regulatory compliance background 
  • Universal purpose of procedures
  • The Human Perspective
  • Human Error as a root cause
  • The thinking and reading process
  • Common mistakes and causes
  • How to create and maintain a procedure
  • Goals of a procedure
  • Good Procedure Writing practices (Terminology, Formats, layouts, mixed cases, steps content, common words, references, branching, conditional steps, the use of “Precautions”, “Warnings” and “Cautions,”
  • Procedure styles
  • Use of electronic information networks for procedure access.

LEARNING OBJECTIVES

Understanding the behavioral patterns and human psychology can be helpful in reducing the likelihood of making errors. The webinar aims at reducing performance errors through improving the way instructions are provided.

WHO WILL BENEFIT

  • QA/QC directors and managers 
  • Process improvement/excellence professionals 
  • Training leaders and managers 
  • Plant engineering
  • Compliance officers 
  • Regulatory professionals 
  • Executive management
  • Manufacturing operations directors 
  • Human factors professionals

SPEAKER

Ginette Collazo, PH.D, is a human error and human behavior expert. She has spent more than 15 years in technical training, organizational development and human reliability areas. She has worked with Bristol-Myers Squibb, Johnson & Johnson, Schering-Plough, Wyeth, and has been a consultant with major firms like Abbott, Johnson & Johnson, Perrigo, among many others. She has also implemented human error reduction programs and technology in many small and mid-sized drug and device companies. An active researcher in specialized studies related to human reliability, she is the author of numerous publications on these topics.

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$399

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