This webinar has been approved for 1 HR (General) recertification credit hours toward aPHR™, PHR®, PHRca®, SPHR®, GPHR®, PHRi™ and SPHRi™ recertification through HR Certification Institute® (HRCI®). Please make note of the activity ID number on your recertification application form.
"For more information about certification or recertification, please visit the HR Certification Institute website at www.hrci.org. The use of this seal confirms that this activity has met HR Certification Institute's® (HRCI®) criteria for recertification credit pre-approval."
Training Doyens is recognized by SHRM to offer Professional Development Credits (PDCs) for SHRM-CP or SHRM-SCP. This program is valid for 1 PDC for the SHRM-CP or SHRM-SCP. For more information about certification or recertification, please visit shrmcertification.org.
Listening skills are critical for success in any management or HR job, as well as for any employees who want to be viewed as effective leaders in the workplace.
Managers typically spend more time listening than any other workplace behavior, and the same is true for HR professionals. Why is listening so important for managers and HR practitioners? Simply put, because employees want, expect and need to be heard.
Regardless of how well you perform the other aspects of your supervisory or HR position, employees aren’t likely to see you as effective if they don't believe that you really listen to their concerns and needs.
The good news is that effective listening is a communication skillthat anyone can learn and improve with training and practice.
Whether you are already in a managerial, HR or other leadership role or you aspire to be in one someday, learning how to listen effectively is an important key to your success. Learning how to improve you listening skills can help you grow and gain appreciation.
• Key reasons for poor listening skills &habits
• How the listening process works, step-by-step
• 4 types of listening that managers/leadersmust master
• Practical strategies to improve listening skills
• 10 general guidelines for effective listening
Develop essential listening skill which is must if you are a manager, HR professional or a leader. Listening and understanding the needs and ideas of your co-workers could help you greatly to become more efficient.
• HR professionals
• Employee relations professionals
• Team leaders
• Career-focused professionals
• Business owners
• Corporate communications professionals
Years of Experience: 30+ years
Areas of Expertise: Talent Development and Building Better Workplaces
Mary Gormandy White, M.A., SHRM-SCP, SPHR is managing director of MTI Business Solutions, a leading corporate training/talent development firm working with clients throughout the U.S. She specializes in training, assessment and consulting services focused on building better workplaces through developing skills related to HR, management, leadership, workplace relationships, communication, team building, conflict management, employee selection and more.
Mary holds graduate and undergraduate degrees in Communication and her certifications include Senior Professional in Human Resources (SPHR), SHRM Senior Certified Professional (SHRM-SCP) and Everything DiSC® Certified Trainer/Accredited Workplace Facilitator, PXT SelectTM Certified Professional and The Five Behaviors of a Cohesive Team Authorized Partner. Mary’s professional background includes extensive experience in management, HR, instructional design and more. She is a frequent keynote speaker at conferences and association meetings nationwide.View all trainings by this speaker