Distraction, memory failures, and bad decisions: how cognitive load affects human behaviour and what to do about it

    /Ginette  /Collazo, Ph.D.speaker of Training Doyens
    Speaker: Ginette Collazo, Ph.D.


    More Trainings by this Expert
    Duration: 90 Minutes
    Product Code: 50142
    Level: Intermediate

OVERVIEW

Human error is known to be the primary cause of quality and production losses in many industries. Although it is unlikely that human error will ever be eliminated, many human performance problems can be prevented. Human errors start at the design stage. Procedures play a vital role in human reliability. Nevertheless, it is important to understand human behavior and the psychology of error as well as understand exactly where the instructions weaknesses are so that procedures can be human engineered, improved and fixed. 

This webinar offers practical approaches to address writing rules to reduce the likelihood of procedures.

WHY SHOULD YOU ATTEND

Human errors are inevitable but the chances can be reduced by understanding human psychology.  One can assess human behavior and apply specific strategies to minimize performance problems.

AREAS COVERED

Topics covered include: 

  • Definitions
  • Human Error Categories
  • Human limitations related to cognition
  • Cognitive Load Categories that affect memory, attention and decision making. 
  • How to prepare the floor assessment
  • What to look for when doing the assessment
  • How to present results
  • How to present recommendations

LEARNING OBJECTIVES

  • Know the definitions of cognitive load factors. Learn the Human Factors (20% Individual Performance).
  • Learn the questions and possible answers.
  • How to assess the areas.
  • How to collect the responses.
  • How to analyze the responses and determine the cognition levels. 
  • How to report the level of risk for Human Errors
  • Recommend solutions

WHO WILL BENEFIT

  • GMP regulated industries but also ANY industry that wants to reduce human error.
  • QA/QC directors and managers 
  • Process improvement/excellence professionals 
  • Training directors and managers 
  • Plant engineering
  • Compliance officers 
  • Regulatory professionals 
  • Executive management
  • Manufacturing operations directors 
  • Human factors professionals 

SPEAKER

Ginette Collazo, PH.D, is a human error and human behavior expert. She has spent more than 15 years in technical training, organizational development and human reliability areas. She has worked with Bristol-Myers Squibb, Johnson & Johnson, Schering-Plough, Wyeth, and has been a consultant with major firms like Abbott, Johnson & Johnson, Perrigo, among many others. She has also implemented human error reduction programs and technology in many small and mid-sized drug and device companies. An active researcher in specialized studies related to human reliability, she is the author of numerous publications on these topics.

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