Distraction, memory failures, and bad decisions: how cognitive load affects human behaviour and what to do about it

    /Ginette  /Collazo, Ph.D.speaker of Training Doyensinvite
    Speaker: Ginette Collazo, Ph.D.


    More Trainings by this Expert
    Duration: 90 Minutes
    Product Code: 50142
    Level: Intermediate
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OVERVIEW

Human error is known to be the primary cause of quality and production losses in many industries. Although it is unlikely that human error will ever be eliminated, many human performance problems can be prevented. Human errors start at the design stage. Procedures play a vital role in human reliability. Nevertheless, it is important to understand human behavior and the psychology of error as well as understand exactly where the instructions weaknesses are so that procedures can be human engineered, improved and fixed. 

This webinar offers practical approaches to address writing rules to reduce the likelihood of procedures.

WHY SHOULD YOU ATTEND

Human errors are inevitable but the chances can be reduced by understanding human psychology.  One can assess human behavior and apply specific strategies to minimize performance problems.

AREAS COVERED

Topics covered include: 

  • Definitions
  • Human Error Categories
  • Human limitations related to cognition
  • Cognitive Load Categories that affect memory, attention and decision making. 
  • How to prepare the floor assessment
  • What to look for when doing the assessment
  • How to present results
  • How to present recommendations

LEARNING OBJECTIVES

  • Know the definitions of cognitive load factors. Learn the Human Factors (20% Individual Performance).
  • Learn the questions and possible answers.
  • How to assess the areas.
  • How to collect the responses.
  • How to analyze the responses and determine the cognition levels. 
  • How to report the level of risk for Human Errors
  • Recommend solutions

WHO WILL BENEFIT

  • GMP regulated industries but also ANY industry that wants to reduce human error.
  • QA/QC directors and managers 
  • Process improvement/excellence professionals 
  • Training directors and managers 
  • Plant engineering
  • Compliance officers 
  • Regulatory professionals 
  • Executive management
  • Manufacturing operations directors 
  • Human factors professionals 

SPEAKER

Years of Experience: 23+ years

Areas of Expertise: Engineering Psychology and Human Reliability

Ginette Collazo, Ph. D. is an Industrial-Organizational Psychologist with 20 years of experience that specializes in Engineering Psychology and Human Reliability, disciplines that study the interaction between human behavior and productivity. She has held positions leading training and human reliability programs in the Pharmaceutical and Medical Device Manufacturing Industry.

Ten years ago, Dr. Collazo established Human Error Solutions (HES), a Florida based boutique consulting firm, where she has been able to position herself as one of the few Human Error Reduction Experts in the world. HES, led by Dr. Collazo, developed a unique methodology for human error investigations, cause determination, CA-PA development and effectiveness that has been implemented and proven amongst different industries globally. This scientific method has been applied in critical quality situations and workplace accidents.

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Purchase Options

Recorded Session

Get unlimited access to the link for six months. Login information will be shared 24 hours after the completion of Live webinar

$219

Training DVD or USB Flash Drive

Free shipment within 72 Hours, from the date of webinar completion

$399

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