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OVERVIEW

Human error is known to be the primary cause of quality and production losses in many industries. Although it is unlikely that human error will ever be eliminated, many human performance problems can be prevented. Human errors start at the design stage. From procedures, training, and workplace environment many variables that affect human behavior CAN be manipulated reducing the likelihood of these occurrences. To work with these challenges, it is essential to understand human behavior and the psychology of error as well as understand exactly where the weaknesses of the systemare so that they can be improved and/or fixed.  This course offers practical approaches and models to address human performance issues in GMP related environments by using a particular methodology to correct, prevent and avoid reoccurrence of these matters.

WHY SHOULD YOU ATTEND

This human error prevention training would provide tools that can be implemented and used after this event. Theseinclude practical tools. We will discuss human error categories, near root causes and root causes for these events. We will discuss latest trends in human error issues in the industry.

AREAS COVERED

• Background on Human Error Phenomena
• Importance of Human Error Prevention/reduction 
• Training and human error 
• Facts about human error
• Human Error as the Root Cause
• What is Human Error
• How is Human Error controlled?
• Common mistakes: Memory failures, Overconfidence, We believe we are above average, Visual Detection, Vigilance Effectiveness.
• Types of error
• Human error rates and measurement
• Trending and tracking
• Prediction 
• CAPA effectiveness

LEARNING OBJECTIVES

• Understand human error: factors and causes.
• Understand the importance: regulatory and business.
• Define the process to manage Human Error deviations.
• Identify Root Causes associated to human error deviations.
• Learn how to measure human error rates at your site. 
• Identify what I can do to support human reliability.

WHO WILL BENEFIT

• Training managers and coordinators
• Operations
• Manufacturing
• Plant engineering
• QA/QC staff
• Process excellence/improvement professionals
• Industrial/process engineers
• Compliance officers
• Regulatory/legislative affairs professionals
• General/corporate counsel

SPEAKER

Years of Experience: 23+ years

Areas of Expertise: Engineering Psychology and Human Reliability

Ginette Collazo, Ph. D. is an Industrial-Organizational Psychologist with 20 years of experience that specializes in Engineering Psychology and Human Reliability, disciplines that study the interaction between human behavior and productivity. She has held positions leading training and human reliability programs in the Pharmaceutical and Medical Device Manufacturing Industry.

Ten years ago, Dr. Collazo established Human Error Solutions (HES), a Florida based boutique consulting firm, where she has been able to position herself as one of the few Human Error Reduction Experts in the world. HES, led by Dr. Collazo, developed a unique methodology for human error investigations, cause determination, CA-PA development and effectiveness that has been implemented and proven amongst different industries globally. This scientific method has been applied in critical quality situations and workplace accidents.