Leadership Essentials - Pack of 12 Webinars

CEU Approved

This webinar has been approved for 16 HR (General) recertification credit hours toward aPHR™, PHR®, PHRca®, SPHR®, GPHR®, PHRi™ and SPHRi™ recertification through HR Certification Institute® (HRCI®). Please make note of the activity ID number on your recertification application form.For more information about certification or recertification, please visit the HR Certification Institute website at www.hrci.org.The use of this seal confirms that this activity has met HR Certification Institute's® (HRCI®) criteria for recertification credit pre-approval.

CEU Approved

This program is valid for 16 PDC for the SHRM-CP or SHRM-SCP. For more information about certification or recertification, please visit shrmcertification.org. Training Doyens is recognized by SHRM to offer Professional Development Credits (PDCs) for SHRM-CP or SHRM-SCP.

Be the leader that your organization needs. This online certification program helps you develop and sharpen your leadership skills. Know what it takes to set the direction for your team, build an inspiring vision and guide the team to the right destination, smoothly and efficiently.

• Strategies for time and task management
• Elements of effective communication
• Strategies to increase engagement, accountability, productivity and profitability
• Stress management techniques
• Working with Excel and PDF
• Using LinkedIn as a business tool

Number of Webinars Included: 12 Webinars    Total Learning Hours: 16 Hours 45 Minutes
Requirements: There are no prerequisites.         Method: Online, anytime, any device

This certificate includes the below webinars:

01Turning New Supervisors into Powerful Leaders: How to Provide Inexperienced Managers the Skills to Lead Their Teams

Audrey Halpern

Speaker: Bruce Lee
Duration: 90 Minutes
Level: Intermediate


The webinar focuses on the issues faced by new supervisors and how to guide them to become powerful leaders with vision and problem solving capabilities.  The session will help you highlight the qualities of a leader and the ways to train and guide even the inexperienced employees to take up the role of leaders.

Why should you attend

By attending this webinar you can learn what issues and challenges new leaders need to overcome before they become a leader. And, you’ll also learn what training, they need to deal with people, mediate conflicts and manage workloads.

Areas covered in the session
  • Learning Outcomes:
  • Help new supervisors understand what motivates employees these days 
  • Get new managers to buy in to an attitude of continuous improvement –
  • How to work more effectively with Generation-Y managers and employees 
  • Learn to focus new managers on the most important career-building talents and attributes 
  • Empower new supervisors to increase engagement, accountability, productivity and profitability 
  • Teach new supervisors how to develop trust with their direct reports
Learning objectives

This session maps out the strategies that you can start using immediately to turn even the newest, most inexperienced supervisors into effective leaders. New Supervisors – we can engage and energize or set up to flounder and fail. For starters, you'll learn how to help supervisors strengthen the five crucial leadership qualities that will enable them to reduce conflicts, stress and morale. You'll also discover practical ways to help supervisors demonstrate management skills and knowledge that will win their team's trust and respect. You will be able to promote employees into new roles with the confidence that they will take charge and drive up the results you need with their direct report and their key numbers. The right attitude and an effective motivation skill set will shorten the learning curve that generates the know-how to drive creativity, accountability and productivity.

02The Effective Manager’s Boot Camp: Managing Your Time Effectively, Difficult People, Communication Skills and All Your Questions Answered In Just 180 Minutes!

Audrey Halpern

Speaker: Chris Devany
Duration: 180 Minutes
Level: Advanced


Learn how to manage more effectively than ever before … in just 3 hours!

You’ll gain insight into more effective time management, how to successfully manage difficult people, how to communicate more effectively so others will respond accordingly … just for starters!

We’ll have 3 Q&A sessions, specifically to answer all your questions about how to manage more effectively.

Among the topics we’ll address::

Take control of your time...and get control of your entire work day!

The speed of everything has changed. Are your time management skills up to the challenge?

Do you put off more today than you can ever accomplish tomorrow; exhaust yourself by 4:00 p.m. with only a fraction of your work done; see yourself as a decision maker who never gets around to making decisions; dread the next business meeting—or worse, going back to your desk to see what voice mails and emails await you? If you’re doing more and enjoying it less, it’s time to get out of the time trap and back to productive management! This presentation gives you practical techniques for controlling time and making it a manageable resource.

king it a manageable resource.

How can you resolve conflicts less painfully, delegate critical tasks more efficiently, energize your employees and transform resistance into support?

Adjusting your management and personal styles to complement the culture of your work group and your company as a whole can be the catalyst that motivates your teams to heightened productivity. 

Utilizing extensive practice in the principles of emotional intelligence, Successfully Managing People underscores the importance of self-awareness in developing sensitivity to and better communication with others. You’ll leave this three-day seminar well versed in the most effective methods for dealing with difficult people…winning cooperation and trust…and ensuring that your people’s values and your organization’s goals are in sync.

In order to function at maximum effectiveness, a manager must master critical communication skills, including active listening, the ability to receive and provide constructive feedback, to resolve conflicts and to coach and mentor.

Why should you attend

By attending, you will understand how to even more effectively:

  • Achieve better results through more effective planning and clarifying objectives 
  • Delegate effectively and free yourself for bigger tasks 
  • Set group goals and priorities 
  • Eliminate the time wasters 
  • Handle interruptions and distractions 
  • Say no to unreasonable demands 
  • Redirect your efforts to the most important and valid tasks 
  • Make sure there is time in the day for you 
  • Learn strategies to improve concentration and increase your efficiency
  • Motivate and direct the employees you rely on—even when they don’t share your values 
  • Adjust your management and personal style to the needs of different situations 
  • Get more done by using the appropriate delegation techniques for any given situation 
  • Resolve conflict more effectively in a wide variety of situations 
  • Turn difficult people and poor performers into team players 
  • Win the cooperation and trust from everyone in your organization 
  • Increase your confidence, leadership skills and personal and professional satisfaction in your job
  • Use coaching to guide and direct your team members to improving performance 
  • Listen actively
  • Receive and provide constructive feedback
  • Resolve conflicts
  • Coach and mentor
Areas covered in the session

Self-Evaluation: How Do You Manage Your Time

  • Take the Time-Mastery Profile® to identify how you spend your time 
  • Highlight your strengths and challenges with time 
  • Identify timewasters and learn how to avoid them using new techniques 

Concentration and Focus

  • Learn techniques that will help you complete your tasks at a faster rate 
  • Discuss how to handle distractions and interruptions—both self- and other-imposed 

Planning to Succeed

  • Refine the planning process and goal-setting system using the SMART technique 

Decision Making and Prioritizing

  • Align your priorities with your goals for better decision making 
  • Learn about “the window of opportunity” to determine the most appropriate course of action

Getting Organized

  • Learn the principles of organization to eliminate clutter and maintain order and effective filing systems 
  • Learn to manage your phone, e-mail and electronic files 

Establishing Boundaries to Create Balance

  • Learn when to say “yes” and when to say “no” 
  • Say “yes” to yourself...by saying “no” to others 
  • Create quiet zones to think, reflect and concentrate 
  • Build a commitment to your own time-management plan—it’s up to you!

Setting SMART Goals

  • SMART: Specific, Measurable, Achievable, Relevant, Timely
  • What are my roles?
  • What weekly goal will I set for each role?
  • TOPPS: Task, Objective, Product, Program, Schedule
  • OPICS: Output, Product, Input, Conditions, Standards
  • Setting milestones
  • Working the Plan

Effectively Managing Difficult People

  • Motivate and direct the employees you rely on—even when they don’t share your values 
  • Adjust your management and personal style to the needs of different situations 
  • Get more done by using the appropriate delegation techniques for any given situation 
  • Resolve conflict more effectively in a wide variety of situations 
  • Turn difficult people and poor performers into team players 
  • Win the cooperation and trust from everyone in your organization 
  • Increase your confidence, leadership skills and personal and professional satisfaction in your job

Effective Listening / Understanding Before Being Understood

  • What is the Value of Listening?
  • Why People Don’t Listen and the Consequences
  • How to Listen Effectively and Actively
  • Practice Listening Exercise
  • Responsibility of the Communicator in Being Heard

Constructive Feedback / Gaining Advice While Avoiding Conflict

  • The Value of Constructive Feedback
  • Why People Don’t Give Feedback and the Consequences
  • How to Give Constructive Feedback
  • Practice Feedback Exercise
  • Guidelines for the Feedback Receiver

Resolving Conflicts / Dealing with Others’ Resistance

  • The Nature of Resistance
  • Types of Resistance
  • Typical Responses to Resistance
  • Approaching Resistance and How to Deal with It
  • The Keys to Effectively Resolving Conflicts

Making Coaching Work / Providing Guidance for Improving Performance

  • Characteristics of Effective Coaches
  • How to Coach Effectively
  • The Value of Careful Listening in Coaching 
  • Being an Effective Role Model
  • Using Coaching to Improve Performance
Learning objectives

Have you ever wanted every question you’ve ever had about managing effectively answered?  Well, now’s your opportunity!

We’ll address Time and Task Management, Successfully Dealing With Every Kind of Difficult Person and our Effective Manager’s Communication Skills Toolbox, as well as include 3 Q&A sessions throughout our 180-minute Management Extravaganza!

03Project Management Essentials: The 8 Keys To Bring Every Project In On Time and On Budget

Audrey Halpern

Speaker: Chris Devany
Duration: 90 Minutes
Level: Intermediate


How do we manage projects and customer relationships effectively?  How do we understand the full scope of a customer “project”?  How do we assemble the necessary resources to effectively manage a customer relationship and attendant projects?  To whom do we delegate specific responsibilities and when?  These are among a number of questions we discuss and about which we learn as we strive to effectively manage projects and the customers whose project we are managing.

Why should you attend

By attending, you will understand how to even more effectively:

  • Understand the essentials of project management
  • Plan for identifying project needs
  • Practice scheduling and teaming
  • Create the necessary plans which will allow you to more effectively manage projects to success
  • Help you to more effectively manage others’ expectations 
  • Keep projects on track 
  • Gain knowledge and skills you can apply to all project team situations 
  • Keep content, process and structure on track to produce positive outcomes 

Would you like to get more (or all!) of the projects you manage in on time and on budget?

Are you concerned about people on your project teams not knowing enough about how to effectively manage a project?  What about yourself?

Would you like some help to more effectively manage your projects?

Would you like to more effectively manage others’ expectations?

If you answered “yes” to any of these questions, then come laugh, listen and learn as Chris DeVany leads us all through those important topics, key questions and answers we all need to be able to address effectively to improve our communication effectiveness, improve our team members’ and team’s performance, adding to the bottom-line!

Areas covered in the session

What We Will Cover 

Introduction to Project Management

  • What is a Project?
  • What is Project Management?
  • What skills do you need to effectively manage projects?
  • Why is Project Management needed?
  • Leading contributors to Project Success

Identifying Needs, Starting Toward Solutions

  • Identifying Stakeholder Needs and Expectations
  • Identifying Roles and Responsibilities
  • Creating a Scope Document
  • Gaining Stakeholders’ Consensus and Approval

Scheduling and Teaming

  • Planning 
  • Creating a Work Breakdown Structure
  • Performing Risk Management
  • Creating a Project Schedule 
  • Creating a Budget 
  • Creating a Project Team

Management Planning and Execution

  • Creating a Communication Plan
  • Track the Project and Resolve Issues 
  • Manage Resources

Managing Project Success and Customer Satisfaction Success

  • Managing Quality
  • Managing Change
  • Project Closure 
  • Conducting a Project Review
  • Identifying the Lessons Learned
  • Compiling a Project Report
Learning objectives

By attending, you will understand how to even more effectively:

  • Understand the essentials of project management
  • Plan for identifying project needs
  • Practice scheduling and teaming
  • Create the necessary plans which will allow you to more effectively manage projects to success
  • Help you to more effectively manage others’ expectations 
  • Keep projects on track 
  • Gain knowledge and skills you can apply to all project team situations 
  • Keep content, process and structure on track to produce positive outcomes

045 Elements of Effective Communication

Audrey Halpern

Speaker: David Rohlander
Duration: 90 Minutes
Level: Intermediate


There is a huge difference between the talented communicator and the effective communicator. The elements required to be effective are trust, respect, understanding, empathy and resolution. We will explore each of these.

There are many ways to implement these behaviors and this webinar will examine the basis of this concept, how to learn the necessary elements and why each is so important. The most important part is “understanding.” This is absolutely the foundation of effective communication. We will spend the majority of our time on learning the many facets of how to read people, awareness of self and techniques and methods to practice.

When you can master effective communication it allows you to lead, persuade and make people believe in you and your ideas. It is then up to you to practice pure integrity because you will have tremendous power.

Why should you attend

The one thing you can not hide is your ability to communicate. It is much more than having a good vocabulary, being able to speak in public or even being a good listener. The effective communicator understands how to read people, realizes that communication is both receiving and broadcasting and is able to adapt to many unique and stressful situations relating to communicating with others.

Politicians  are held in low regard by the average person because what they say has very little to do with how they behave or what they accomplish. If you can not be taken at your word, people will regard you as very suspect. There is no way you will be able to effectively lead or manage others. If you doubt this, just look at our elected representatives in Washington, DC.

This webinar will address head-on the most fundamental problem most people have: “How to effectively communicate.” We will explore the critical elements of the effective communicator. How do you develop these traits and how do you use communication to accomplish great things through other people.

Areas covered in the session

What is effective communication?

  • Trust
  • Respect
  • Understanding
  • Empathy
  • Resolution
  • It is an art
Learning objectives

This webinar will address head-on the most fundamental problem most people have: “How to effectively communicate.” We will explore the critical elements of the effective communicator. How do you develop these traits and how do you use communication to accomplish great things through other people.

05Stressed Out: How to Handle Conflict, Difficult People and Challenging Situations

Audrey Halpern

Speaker: Marcia Zidle
Duration: 60 Minutes
Level: Intermediate


Conflict is an inevitable part of life.  No matter how hard you try, it can seem that there will always be something that causes you or someone around you to be frustrated, angry, and impatient – or a whole host of other not-so-pleasant emotions.

Conflict arises when the people we work with have different ideas, perspectives, backgrounds, values, goals or expectations. Yes, conflict can be destructive! It diverts energy from more important activities and issues; it polarizes people and reduces co¬operation; and it can produce irresponsible behavior. And conflict can be constructive! It opens up and improves communication; it strength¬ens working relationships and team¬work; and it leads to better quality decisions and problem solutions.

The ability to handle conflict and difficult situations is a great leadership skill. When you are confident in your people management skills, you don’t have to be afraid of disagreement. You don’t have to back away from problems. Instead you can confidently face the confrontation and bring the issue out into the open. Well-managed conflict actually stimulates ideas, sparks creativity and encourages personal improvement.  Conflict by itself is neither good nor bad. It’s the way YOU handle conflict that produces constructive or destructive results.

Why should you attend

Time is Money. There are a variety of direct costs to the organization associated with poorly managed conflict, including, in the worst cases, the loss of customers and good employees. One that is visible to everyone is the time taken to successfully resolve issues. Time that would be better spent on accomplishing work and achieving goals is instead used to manage disagreements, smooth ruffled feathers, and deal with difficult people.

When CPP Inc commissioned a study on workplace conflict, they found that that an overwhelming majority (85%) of employees at all levels experience conflict to some degree. Furthermore, they found on average, each employee spends 2.1 hours every week – approximately one day a month – dealing with conflict in some way (being involved in a disagreement, managing a conflict between co-workers, etc.)

It is also a major drain on the resources of HR departments: half of the HR workers questioned (51%) spend between one and five hours a week managing disagreements.

Areas covered in the session
  • Identify the top six causes of conflict and which one produces the most problems
  • Understand the iceberg concept of conflict – what’s above and below the water line
  • Define five conflict management styles and match each style to different conflict situations
  • Decide if you’re a shark or a turtle or a teddy bear or a fox or owl in how you handle conflict.
  • Learn how to keep your cool and react in a professional manner in the heat of the moment.
  • Learn the language of positive communication to reduce negative emotions, especially anger.
  • Recognize the four types of difficult people that drive you crazy and how to deal with them.
Learning objectives

The crucial issue is not whether conflict, disagreement and difficult people can be avoided; the real concern is how they can be dealt with that will lead to positive outcomes. If managed improperly, businesses’ productivity, operational effectiveness, and morale take a major hit. On the other hand, when channeled through the right tools and expertise, conflict can lead to a better understanding of others, improved solutions to problems or challenges, and major innovation.

06Managing Workplace Stress: How to Create a Less Stressful and More Productive Work Environment

Audrey Halpern

Speaker: Bruce Lee
Duration: 90 Minutes
Level: Intermediate


Stress is a killer— to you and to employee engagement, empowerment, productivity, morale and a sense of accomplishment. When your self-esteem goes down, and your reputation and the work you do is threatened, how you handle it can be a serious blow to your career. If you are constantly overwhelmed, you are not as productive as you should be. Your performance suffers and the ability to lead people and projects takes a hit.

Why should you attend

As demands on you and your time continue to increase, so does the level of stress, unless you have a plan in place to handle it. When you are expected to accomplish more with less, take on increased duties and responsibilities, make tough decisions you need confidence – that you can handle it all. Even worse, when your stress rubs off on your employees, no one is operating at peak performance, and they will generate a toxic environment. 

The sources of stress are endless and it is critical that you learn to recognize, manage and mitigate the negative effects of what stresses you. This is being proactive and taking steps to eliminate the stressors you can—and dealing with the stress you can’t. In this powerful webinar, learn how to de-stress yourself and your environment and grow your career.

Areas covered in the session

During this session, you will learn:

  • Stress: The good, the bad and the downright ugly
  • The issues that are causing you to stress out and stay that way
  • Identifying and managing your biggest stressors at work
  • How to get swagger and grow your reputation
  • Time management tactics to take back control of your day
  • How the right communication at the right time can reduce your stress
  • Creating a stress-less work environment
  • The keys to overcoming stress—and hit your goals
  • And more!

Additional bonuses that you will receive:

  • two special reports:
  • “21 Day De-Stress Prescription Plan” 
  • “33 Ways to Reduce Stress.”
  • PDF Copy of book: 
  • Why Trust Me? Making Trust your Competitive Edge
  • E-book: 
  • Satisfaction Guaranteed: How to Satisfy Every Customer, Every Time
Learning objectives

Stress can affect your career adversely in lot many ways. Learn how to handle stress and keep your organization away from the negative impacts of stress to create a more productive work environment.

07Effective Communication Skills: It’s Not What You Say, But How You Say It!

Audrey Halpern

Speaker: Bruce Lee
Duration: 60 Minutes
Level: Beginner


Effective communication is about really listening to others without any blinders on, eliminating the gossip and rumor mill, reducing the causes of turnover by providing timely and appropriate recognition, leading employees through changes by transparency, correcting the poor performers by coaching them, and setting the standards in highly adhered to on-boarding and training standards.

Why should you attend

In this presentation you will develop a strategy of communication success that includes identifying someone’s preferred communication style so you can meet them where they are communicating from, see all the tools you have available to communicate more effectively, adapt sound negotiating tactics that generate results, and learn what the signs of your strengths and weakness are.

Areas covered in the session

All we have in common with anyone and everyone else, is this skill called communication. It matters that we say it right and that the listener hears it right. With multi-generational and multi-cultural workforces these days, it is important you get it correct the first time. Communication is not a 50/50 proposition of you asking and accepting any response, it is 100% of you being accountable for getting the information across, having it understood and then getting an agreement back of what is being communicated – verbally, be it face to face, on the phone, electronically or in writing. Effective communication is more than one person talking. Respectful conversation includes how you sound to others, the words you use, the accuracy of what you say, the intent to be positive and the attention you give the other person. We need to say it with persuasion.

Learning objectives

Miscommunication is the #1 cause of workplace conflict, production errors, low morale, customer and employee complaints and poor teamwork. To be effective at work you need to speak up, be heard and have your messages acted upon. When you do, you create that quality called trust, that is the engine of high performance.

08Using LinkedIn as Business Tool

Audrey Halpern

Speaker: Teddy Burriss
Duration: 60 Minutes
Level: Intermediate


LinkedIn has become much more than a career transition tool.  When used properly LinkedIn is a powerful business tool. In this webinar, we will explore who should be using LinkedIn as a business tool as well as the three activities you need to execute on LinkedIn to create real business value. Attendees of this webinar will be exposed to ideas and best practices which when adopted can provide the framework for using LinkedIn as a business tool.

Why should you attend

LinkedIn has been purchased by Microsoft not because it’s a social media fad, rather because it provides significant business value to those who learn to use it correctly. In today’s highly connected and social communities LinkedIn is a business tool that should not be ignored. Primarily in a business-business environment, however also in a business-consumer environment, ignoring LinkedIn today will move you further into catch up mode in the next few years.

Areas covered in the session
  • Discover the best practices of building a professional LinkedIn Profile.
  • Understand the best practices and tactics of growing a relevant LinkedIn Network
  • Explore and learn the best practices of building a professional reputation using LinkedIn.
  • Become aware of the value of using the philosophies of Search Engine Optimization best practices in their LinkedIn Profile.
  • Become exposed to the best practices of sending and receiving LinkedIn Invitations focused on your business goals.
  • Review the purpose and tactics of engaging with your LinkedIn in meaningful ways.
Learning objectives

We will explore these primary areas of LinkedIn:

  • Privacy and Settings
  • Personal Profile
  • LinkedIn Network
  • Sending & Receiving Invitations
  • Sharing and Engaging on Content
  • LinkedIn Messaging System

09Presentation Skills for IT Professionals

Audrey Halpern

Speaker: Audrey Halpern
Duration: 60 Minutes
Level: Intermediate


On successful completion of this course you will be able to:

  • Develop and organize engaging presentations
  • Use your voice and other physical skills to project confidence enthusiasm
  • Design and use appropriate visual aids
  • Handle questions from an audience with ease
  • How to make your presentation clear and accessible,
  • How to interact with your audience
  • How to retain their interest while keeping your anxiety under control.

The ability to present articulately to management, to customer or to a non tech audience can significantly enhance your credibility. Delivering engaging presentations at work or professional events is a way to share your ideas and gain a reputation as a valued employee and an expert in your field.

Why should you attend

Delivering presentations at work or professional events is an unbeatable way to gain a reputation as a valued employee and an expert in your field. If you have ever tried to get out of giving a presentation to your boss or speak in a meeting because of nerves, or if you feel there is room for improvement in your presentation techniques, this communication skills training will highlight the essentials on how to make your point, and satisfy your internal and external customers.

Areas covered in the session
  • Define objectives for a presentation.
  • Essential steps to take in preparing for success and "knowing your audience."
  • How to organize your information in a presentation for maximum effectiveness
  • Strategies and tactics to maximize audience retention of the material presented.
  • Minimize anxiety and nerves before during and after presentations
  • Refining your executive presence
  • Connecting with Your Audience
  • Managing Your Physical Presence
  • Using Visual Aids with Impact
Learning objectives
  • Use specific techniques to control  nervousness when speaking in front of people
  • How to develop the physical skill that make you look confident and how to develop a speaking style that is natural, comfortable and easy
  • How to organize and develop an engaging presentation that will retain the audience’s attention
  • How to improvise and make an effective impromptu presentation
  • How to quickly achieve rapport with their audience

10Excel - Pivot Tables 101

Audrey Halpern

Speaker: Mike Thomas
Duration: 90 Minutes
Level: Intermediate


Pivot Tables are one of the most powerful tools in Excel’s data analysis and Business Intelligence (BI) armory. With just a few clicks of the mouse (and no complicated formulas!) you can quickly and easily build reports and charts that summarize and analyze large amounts of raw data and help you to spot trends and get answers to the important questions on which you base your key business decisions.

Why should you attend

Learning how to create Pivot Tables is one of the must have skills for anyone who needs to use Excel to quickly build reports and summaries. This training will provide you with a solid foundation that you can use to build your own pivot tables and reports.

Areas covered in the session
  • What is a pivot table – a few examples of pivot tables
  • Creating a simple pivot table in 6 clicks
  • Sum, count and percent – how to change what is displayed
  • Making a pivot table report eye-catching appealing
  • Changing the layout of a pivot table
  • Displaying the data in a pivot table in alphabetical or numerical order
  • Using filters to display specific items in a pivot table
  • Grouping the data by month, year or quarter in a pivot table
  • Representing the pivot table data as a chart/graph
  • Best practices for updating a pivot table when the source data changes
Learning objectives

In this Microsoft Excel training, you'll learn 

  • How to create a pivot table report in just 6 clicks! 
  • How to change the layout and appearance of the report to make it inviting to read
  • How to display data in different ways, for example, sales grouped by month or top 10 customers and finally 
  • How to display the pivot table data as a chart/graph

11Excel Top 10 Functions and how to use them

Audrey Halpern

Speaker: Tom Fragale
Duration: 75 Minutes
Level: Intermediate


Learning how to use efficiently use Excel is so critical in many of today’s office jobs. Many people know the basics of Excel. This webinar will show you how to use some of the advanced functions of Excel to really help get the most out of your data be more efficient, and get the information that you are looking for.

Why should you attend

This webinar is for someone who uses Microsoft Excel on a regular basis, and wants to be more efficient in using the program, or who wants to get more out of it.

Areas covered in the session
  • IF, including the nested if, the AND, and the OR functions for more complicated If statements.
  • Vlookup
  • Hlookup
  • Sumif and Sumifs
  • Countif and Countifs
  • Averageif and averageifs
  • Match and Index
Learning objectives
  • Today, Networkdays, and other date functions
  • PMT and other financial functions

12PDF Tips and Tricks for Business Professionals

Audrey Halpern

Speaker: Tom Fragale
Duration: 60 Minutes
Level: Intermediate


PDF has become the standard digital file format for long term archive and storage of documents. At the same time, it has become the most common format for sharing and collaborating on documents. Many business professionals do not understand how the application and method used to create a PDF impacts how useful a PDF is for either purpose.This webinar provides specific tips and tricks for creating the type of PDF you need in specific situations and how to work with PDFs created by you or by others.

Why should you attend

You should attend this webinar if you regularly deal with large amounts of data and use Word/PowerPoint/Excel on a regular basis, and want to be more efficient and productive.

Areas covered in the session
  • Print to PDF in Microsoft® Office™
  • Intro Adobe® Acrobat
  • Image Only PDFs
  • Text Searchable PDFs
  • Creating PDFs
  • Print to PDF
  • Save as Adobe PDF
  • Microsoft® Word Ribbon Create PDF
  • Working With PDFs
  • Common Tools
  • Commenting and Markup
  • Stamping
  • Converting to Word
  • PDF Security
  • PDF Encryption
  • PDF Security Options
Learning objectives

Learn about various PDF applications in the market and how to choose the right one.  Also learn important techniques about creating specific types of PDF.


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