As someone relatively new to the position of Quality Assurance Manager, the information presented in this training course will be very useful in identifying the root cause of human errors on the manufacturing floor. Weaknesses in the quality management system will be more easily identified using the Root Cause Determination Tool that was included. I’m excited to implement the suggestions presented and feel confident that by doing so we will see improvements in our yields.

Quality Assurance Manager, AppliCAD Inc.

Enjoyed the Session, the Speaker was very thorough with her Presentation, and was able to understand everything explained.

Telecommunications Manager, Optus, Inc