I really did not have any expectations when I signed up for the webinar. I really learned a lot from what Melanie had to say. She offered a lot of insight. I will say Melanie’s tips and analysis of people gave me insight and understanding and a renewed attitude in dealing with the public. The content was extremely useful and gave me a mind reset to deal with difficult people.

Administrative Office of the Courts, TBI Computer

As someone relatively new to the position of Quality Assurance Manager, the information presented in this training course will be very useful in identifying the root cause of human errors on the manufacturing floor. Weaknesses in the quality management system will be more easily identified using the Root Cause Determination Tool that was included. I’m excited to implement the suggestions presented and feel confident that by doing so we will see improvements in our yields.

Quality Assurance Manager, AppliCAD Inc.